Dental Front Office Administrator / Billing / Insurance Claims / 3+ yrs exp. required.

Permanent Dental Receptionist / Front Desk Job

Henderson, NV

Job Description

Christensen Dental is seeking an expectional and experienced dental front office adminstrator to join our dedicated team.  Email your resume to anitantmc@gmail.com

Our practice offers high-quality, friendly service in a gental, caring atmosphere. We treat our patients as we would treat our families.

The current team member is retiring and the position needs to be filled right away.

Key Responsibilities:

1. Customer Service:
• Provide exceptional customer service to all patients, visitors, and team members.
• Address patient inquiries, concerns, and complaints professionally and promptly.
• Maintain a friendly and welcoming atmosphere in the front office area.
2. Insurance Claims:
• Prepare and submit insurance claims accurately and promptly.  
• Follow up on outstanding insurance claims and resolve any issues or discrepancies.
3. Insurance Payments:
• Post insurance payments to patient accounts and reconcile balances.
• Ensure accurate recording of insurance payments and adjustments.
• Handle any insurance-related inquiries from patients or insurance providers.
4. Insurance Appeals:
• Preparation and submission of insurance appeals when claims are denied.
• Communicate effectively with insurance companies to resolve appeal issues.
5. Billing Statements:
• Generate and send billing statements to patients in a timely manner.
• Answer questions and provide clarification regarding patient billing statements.
• Follow up with patients regarding outstanding balances and payment arrangements.
6. Audits:
• Conducting daily audits of patient accounts for accuracy and compliance from the previous day.
• Identify and rectify any discrepancies or errors found during audits.
• Ensure adherence to office policies.
7. Deposits:
• Process daily deposits and reconcile payment records.
• Print A/R reports.
8. Patient Check-Out:
• Answering phones
• Greet patients warmly and handle check-out procedures efficiently.
• Schedule follow-up appointments and provide necessary instructions to patients.
• Collect co-payments, deductibles, and outstanding balances from patients.

Qualifications:

• Commitment to delivering high-quality customer service and patient care.
• Three years experience in dental office administration or a similar role required.
• Professional apperance.
• Proficiency in dental practice management software (Dentrix is a plus,).
• Strong knowledge of dental insurance procedures, including claims processing and appeals.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of basic accounting principles and experience with financial transactions.
• Cross-trained with back office is preferred.