Dental Receptionist / Front Desk needed in our dental office

Permanent Dental Receptionist / Front Desk Job

Portland, OR

Job Description

Join our team and succeed with us!
We are General Dental practice in Portland, Oregon in search of a Full-Time Patient Care Coordinator with dental experience and working knowledge of dental insurance. You MUST have a minimum of 2 years dental experience. The Patient Care Coordinator exhibits quality service, commitment, accountability, and excellence on behalf of the practice. The schedule is Monday through Friday.

JOB DUTIES: If you have a strong background in patient care coordinator/ insurance billing processor, along with excellent customer service skills, we would love to hear from you.
The ESSENTIAL DUTIES of the Patient Care Coordinator/ Insurance billing processor include:
•    Providing friendly and patient centered customer service
•    Answering and making phone calls
•    Scheduling and confirming appointments
•    Maintaining full and productive schedules – optimizing production
•    Reviewing insurance coverage and out-of-pocket fees with patients
•    Assisting patients with filling out forms and other services they may need
•    Processing patient insurance
•    Collecting payments
•    Managing patient records
•    Entering appropriate data and documents into practice management software system
•    Copying and sending patient's records upon written patient request
•    Participating in meetings and training sessions
•    Submit insurance claims and follow up on outstanding claims
•    Communicate with insurance companies to resolve any issues or discrepancies
•    Other duties as assigned
•    Address customer concerns and resolve any issues in a timely manner
•    You will be PROCESSING INSURANCE PAYMENTS AND FOLLOWING UP ON CLAIMS AND A/R
•    Reliable
•    Good written and verbal communication skills

QUALIFICATIONS for Patient Care Coordinator:
•    Two or more years of experience in a dental patient care coordinator or dental administrative role is required.
•    Software skills - Microsoft Office, Outlook, Email, dental software (Opendental a plus)
•    Working knowledge of dental procedures and dental insurance
•    Problem-solving skills; good judgment; ability to handle multiple tasks simultaneously with minimal supervision
•    Highly developed organizational and planning skills
•    Excellent verbal and written communication skills