Orthodontic Front Desk Receptionist/Treatment Coordinator w/ Supervisory Skills

Permanent Dental Receptionist / Front Desk Job

Oakland, CA

Job Description

• High school diploma or GED.
• Must have knowledge of orthodontics.
• Knowledge of OrthoTrac software a plus++ but not necessary as we are willing to train the right person.
• Must be able to multi-task answering phones, scheduling patients, working with insurance, etc.
• Experience in office administration, or related fields is advantageous.
• Proven experience working in an office environment.
• Sound knowledge of dental terminology.
• Working knowledge of general administrative practices.
• Good telephone etiquette.
• Exceptional organizational skills.
• Excellent customer service skills.
• Must have attention to detail.
• Must have legible handwriting.
• Knowledge of, and experience with iTero scanner a plus.
• X-ray license a plus.

• Initial Contact for all new incoming patients.
• Enter new patient information into computer and schedule appointments.
• Research new patient insurance information.
• Communicate with new patient’s general dentist as needed. 
• Ensure necessary paperwork is completed by new and starting patients. 
• Greet new patients at initial exam and provide treatment fee breakdown after doctor consultation. 
• Review contract with new patients and obtain necessary signatures. 
• Collect payments from new starting patients. 
• Prepare new patient charts.
• Bill insurance for new patients when treatment starts. 
• Follow up on unscheduled/undecided exams.
• Assist with answering phones and scheduling/canceling/rescheduling appointments during high peak hours. 
• Provide supervision, support and guidance to other receptionists.