Treatment Coordinator needed in our Burbank, CA dental office

Job description

MT Dental Care is looking for a friendly and organized individual to take on the dual role of Front Office & Treatment Coordinator. This position is ideal for someone who enjoys interacting with patients, is detail-oriented, and has a strong understanding of dental procedures and office management. You will be the first point of contact for our patients, ensuring a positive experience from the moment they walk in, while also coordinating treatment plans and financial arrangements.

Key Responsibilities:

• Front Office Duties:
• Greet and welcome patients, ensuring a warm and professional atmosphere.
• Manage the reception area, including answering phone calls, scheduling appointments, and handling patient inquiries.
• Verify and update patient information, insurance details, and documentation in Open Dental as well as Vyne.
• Maintain a clean and organized front office, ensuring all necessary materials and forms are available.
• Treatment Coordination:
• Serve as the primary contact for patients regarding treatment plans, explaining procedures, benefits, and associated costs.
• Prepare and present detailed treatment plans.
• Discuss financial arrangements, including insurance coverage, payment options, and financing plans.
• Follow up with patients to answer any additional questions and encourage treatment acceptance.
• Patient Communication & Support:
• Assist patients with scheduling and coordinating multiple appointments.
• Provide information on post-treatment care and follow-up procedures.
• Handle patient concerns or complaints with empathy and professionalism, ensuring a positive resolution.
• Administrative Tasks:
• Ensure accurate and up-to-date patient records, including treatment plans, financial agreements, and consent forms.
• Process payments, manage billing, and assist with insurance claims.
• Coordinate with clinical staff to ensure smooth patient flow and effective scheduling.

Qualifications:

• Previous experience in a dental office front desk and/or treatment coordinator role.
• Proficiency in Open Dental software is required.
• Strong communication skills and the ability to explain complex information in a patient-friendly manner.
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a busy environment with ease.
• Knowledge of dental procedures, terminology, and insurance processes.

Why Join Us?

• Be part of a patient-focused, friendly, and supportive team.
• Competitive salary and benefits package.
• Opportunities for growth and continuing education.
• A positive and professional work environment.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Expected hours: 32 – 37 per week

Experience:

• Treatment Coordinator: 1 year (Required)
• Open Dental: 1 year (Required)

Ability to Commute:

• Burbank, CA 91501 (Required)

Work Location: In person

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Thursday- 8AM-5PM
• Friday- 8AM-1PM