Dental Front Desk - Roswell Dental Studio - Roswell, GA

Must have front-desk experience and be confident running the desk with a two-person team in a two-doctor, three-hygienist, fee-for-service practice. Front Desk Lead — Summary You own the front desk and all insurance operations. You set the tone at huddle, ensure every front-desk task is completed correctly, and keep the schedule full and protected. You lead confirmations, check-in/checkout, statements, call notes, and same-day balance collection. You run insurance end-to-end: verify benefits (UCR vs. fee schedule), pre-auths, accurate estimates, clean claims with attachments, same-day appeals, EOB posting with scans, and aging/denial follow-ups—driving 98%+ collections . You coach the team, assign tasks, and do mid-shift/4:00 pm audits so tomorrow’s schedule is ready by 4:00 pm . You handle quality control on verifications and documentation, sign off on the Daily Closing Report and reconciliation, manage routine front-desk supplies within budget, report daily KPIs, and escalate issues to Sylvia. When needed, you jump on phones, present treatment, assist with A/R outreach, and always protect HIPAA. In short: you lead insurance, own the desk, and make sure the whole front office works together smoothly and on time. Job Type: Full-time Pay: $25.00 - $29.00 per hour Benefits: 401(k) Dental insurance Employee discount Free parking Health insurance Health savings account Life insurance On-the-job training Paid time off Referral program Vision insurance Work Location: In person

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