Dental Front Office Manager / Admin Supervisor - Creekside Dental - Kennewick, WA

Dental Front Office Manager / Admin Supervisor Creekside Dental – Kennewick, WA Compensation: $68,000–$78,000 annually (based on experience) About Creekside Dental Creekside Dental is a thriving, multi-doctor private practice in Kennewick, WA dedicated to providing exceptional patient experiences through excellence, teamwork, and accountability. We value people who are Coachable, Kind, Helpful, Reliable, and Cheerful — and who bring that same energy to both their patients and teammates. About the Role We are seeking a hands-on, experienced Admin Supervisor / Front Office Manager to lead our administrative systems and ensure smooth, consistent operations. This person will oversee the Admin Team (Scheduling, Insurance, and Financial Coordination) and be accountable for key business metrics including collections, AR management, and scheduling efficiency. If you’re highly organized, detail-driven, and confident in financial and insurance systems, this is a rewarding leadership opportunity where you can make a real impact every day. Key Responsibilities Leadership & Team Development Lead daily Admin huddles and monitor KPI performance. Train, coach, and hold team members accountable to scheduling, financial, and communication standards. Partner with doctors and clinical leaders to ensure seamless patient handoffs and consistent five-star service. Insurance & Financial Systems Oversee claim submissions, insurance verification, and patient billing accuracy. Manage accounts receivable and collections processes with empathy and professionalism. Audit ledgers, adjustments, and balances to maintain data accuracy in Dentrix. Scheduling & Patient Experience Ensure Perfect Day scheduling standards are met. Support front-office operations for efficiency, accuracy, and positivity. Protect the patient experience through proactive communication and problem-solving. Systems & Reporting Track and analyze daily, weekly, and monthly reports for key metrics. Identify inefficiencies and implement process improvements. Collaborate with ownership to refine systems that drive profitability and patient satisfaction. Key Performance Indicators (KPIs) Collections ≥ 95% of production AR > 60 days ≤ 10% Same-day collections ≥ 90% New patient conversion ≥ 85% Reappointment rate ≥ 95% Insurance claims > 30 days ≤ 5% What We’re Looking For Minimum 5 years of dental front office or business office leadership experience Advanced proficiency in Dentrix required Strong understanding of dental insurance, AR, and patient collections Proven ability to lead with positivity and accountability Excellent communication, follow-through, and attention to detail Compensation & Benefits Base Pay: $30–$35/hour, depending on experience Monthly Leadership Stipend: $500–$750 Quarterly KPI Bonus: Up to $3,000 annually based on performance Growth potential as Creekside continues to expand How to Apply If you’re an experienced dental administrator ready to step into a leadership role where your expertise truly matters, we’d love to meet you. Apply today and join a team where excellence, growth, and positivity are part of every day. Job Type: Full-time Pay: $68,000.00 - $78,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Uniform allowance Vision insurance Education: High school or equivalent (Required) Experience: Dental Administrative: 5 years (Required) Dental Managing/Supervising: 3 years (Required) Language: Spanish (Preferred) Ability to Commute: Kennewick, WA 99336 (Required) Ability to Relocate: Kennewick, WA 99336: Relocate before starting work (Required) Work Location: In person

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