Dental Front Desk Team Member - Suchman and Darnall Family Dentistry - Independence, MO

Dental Front Office / Treatment Coordinator Full-Time | Competitive Pay | Patient-Focused Practice About Us We are a patient-centered dental practice committed to exceptional care, teamwork, and a positive, supportive culture. We’re looking for a friendly, detail-oriented Dental Front Office Team Member who will also take a lead role in presenting treatment plans and building a productive, efficient schedule. Position Overview This role combines front office responsibilities with treatment and schedule coordination. The ideal candidate is warm and confident, enjoys helping patients understand their care options, and thrives in a fast-paced environment. This is a key position that directly impacts patient experience, case acceptance, and the flow of each day in the practice. Key Responsibilities Treatment Coordination Present diagnosed treatment plans to patients in a clear, confident, and supportive manner Educate patients on recommended treatment, sequencing, and the value of care Review financial options, insurance estimates, and payment expectations Follow up on unscheduled treatment and support patients in moving forward with care Build trust with patients through excellent communication and empathy Front Office / Scheduling Responsibilities Build and maintain a productive, well-balanced schedule for doctors and hygienists Schedule appointments according to practice guidelines and time requirements Check patients in and out with a warm, welcoming demeanor Verify insurance benefits and provide accurate estimates Process payments and maintain accurate patient account records Answer phones and assist patients with questions about appointments, billing, or treatment Support a smooth, positive patient experience from first phone call to final checkout Qualifications Previous dental front office or treatment coordinator experience preferred Strong communication and patient education skills Ability to understand and explain treatment plans and financial options Knowledge of dental terminology and insurance (preferred but not required) Comfortable working in a team-focused, fast-paced environment Reliable, organized, and committed to delivering excellent customer service What We Offer Competitive compensation Health insurance Vision insurance 401(k) with employer matching Paid time off and holiday pay Supportive team culture Opportunities for growth and continuing education A practice that values your contribution and invests in your success How to Apply If you are a compassionate, motivated team player who loves helping patients say “yes” to the care they need, we’d love to hear from you! Please submit your resume and a brief note about why you’d be a great fit for our practice. Job Type: Full-time Expected hours: 32 – 40 per week Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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