Employer Frequently Asked Questions
Here you'll find answers to common questions. If you need additional help, please don't hesitate to contact us.
- Getting Started
- Choosing a Plan
- Billing and Payments
- Our Candidates
- Temporary Jobs
- Permanent Hires
- Other Questions
- How do I create an account?
- Can I sign up multiple offices under one account?
Yes. When you select a plan, you'll have the option to specify the number of office locations on your account. Offices can also easily be added later on by editing your Employer Profile.
- How do I change my office address?
The system will not allow you to change an office address once you've submitted it. This acts as a safeguard to prevent tracking misinformation for those using our temping platform.
To change an office address, you must first add the new address in your Profile using Add Another Office, then delete the old one.
Choosing a Plan
- How do I sign up for the free trial?
To start your free trial, create an account and choose a plan with a trial option. After your trial, you may continue on the current plan, change to a different plan or cancel.
- If I choose the free trial, what happens when the trial ends?
At the end of your trial period, your enrollment with the current plan will automatically continue. To avoid continuation, simply cancel the trial prior to its end date. An email notification will be sent prior to the end of your free trial, detailing your options.
- How do I start a subscription?
To start a subscription, simply sign up for an account and then select a plan that meets your needs. Plans can be modified at anytime after an account has been created.
A valid credit card is required to start a subscription, even if there's a trial period.
- How do I cancel my subscription?
You may cancel your subscription at anytime from the plan management page.
- What is the difference between plans?
If you're only interested in booking dental temps, the Temps Only plan may be right for you. Fill temping positions quickly with our automated candidate selection tools.
If you'd rather conduct your own hiring search, the All Access plan has you covered. In addition to requesting temps and posting jobs, you can also browse and download unlimited candidate resumes from our database.
Billing and Payments
- How am I billed?
Subcriptions are charged to your credit card monthly, on their renewal date. You can find the renewal date on your Dashboard, or from the plan management page.
- Is there a fee when I hire someone?
No! There is never a fee to hire a candidate through Princess Dental Staffing. Hire who you want, when you want, with no additional charges.
- Are candidate credentials verified?
Yes, we verify state licenses for Dental Hygienists and Dentists before they become active on our site. In addition, we also verify DEA and malpractice insurance for our Dentists. All credentials are re-verified when they expire.
Please note that the Dental Board does not notify us when an existing license is suspended or revoked, so we cannot guarantee that every license is valid at all times.
To verify the current status of any licensee, please see your state's licensing resources at:
- What does it mean when I see candidates who are "Recommended" or "Highly Recommended"?
The Recommended and Highly Recommended banners featured in select candidate profiles represent a concensus reported to us by employers who have worked with or interviewed the candidate historically. It does not represent an expressed opinion of Princess Dental Staffing.
- Are Candidate search results listed in any particular order?
Yes. Generally speaking, the candidates best suited to satisfy your job criteria show up on top of your search results. We use a proprietary formula that incorporates many factors and behaviors to determine the listing order of our candidates.
You can contribute to this rating system by reviewing candidates and providing feedback yourself. Keep an eye out for emails inviting you to rate candidates that have been in contact with. Ratings always remain confidential to your account and are never publicly viewed.
- How do I book a temp?
To book a temp, use the Find a Temp function. You will need to be subscribed to a plan.
Subscribing to a plan is easy. Simply click the Upgrade button in the top navigation. Then select the plan that's right for you. Our plans are both economical and all-inclusive. We never charge hiring fees.
- What happens if my temporary job request doesn't fill?
We will alert you the day before your job date if none of your selected candidates have accepted your position. We recommend that you sign in periodically to review the status of your temporary jobs using your My Jobs menu tab as your job date approaches.
- What happens a candidate accepts my temporary job, then cancels?
You will immediately be notified via email and/or text (per your notification preferences) when a candidate cancels acceptance of a temporary position. The job automatically reopens to the original candidates you selected in an attempt to refill the position. If no other original candidates exist, the job will remain unfilled. If a candidate calls you to cancel (but hasn't canceled online), instruct them to cancel in their account. This is the only way to activate the automatic reopening of the job.
- How do I pay a temp?
You are responsible to pay the Candidate upon completion of the assignment. Individual candidate pay rates vary and were displayed in the candidate's profile when you selected them. You will receive an email at approximately 2pm the day of the assignment that includes the candidate pay rate again for reference. Payment should be issued at the end of the completed shift. If more time is required, up to a maximum of 10 business days are permitted for check processing and delivery.
- How do I download resumes?
Enrollment in a plan that allows candidate resume downloads is required. Once enrolled, simply use the Search Resumes navigation link. From there, simple on screen instructions will guide you through the process. Your downloaded resumes will accrue on your My Resumes page, and remain there for 30 days.
- How do I post a job?
Enrollment in a plan that allows posting to our job board is required. Once enrolled, simply use the Post a Job navigation link. From there, simple on screen instructions will guide you through the process. You can view applicants who've applied to your posted jobs at any time by using the My Jobs menu tab.
- Can I report when a Candidate doesn't call back?
We do our best to provide reliable and professional candidates for you to choose from. You can help us by reporting when a candidate does not call you back.
Under My Resumes, select Rate this candidate, and select the appropriate box. This feedback helps ensure that this won't happen to other doctors. The more feedback we get from employers like you, the better candidate pool we can provide.
- How do I report a problem?
There are several ways to report a problem, so please don't hesitate to contact us.