Employer Frequently Asked Questions
Here you'll find answers to common questions. If you need additional help, please don't hesitate to contact us.
- Getting Started
- Choosing a Plan
- Billing and Payments
- Our Candidates
- Temporary Jobs
- Permanent Hires
- Other Questions
- How do I create an account?
You can create an account by using the Join Now tab. For more information on getting started, please see the various Employer tutorials.
- Can I sign up multiple offices under one account?
Yes. When registering, you'll have the option of including up to 3 office locations in your account. Offices can also easily be added later on by editing your Employer Profile.
- How do I change my office address?
The system will not allow you to change an office address once you've submitted it. This acts as a safeguard to prevent tracking misinformation for those using our temping platform.
To change an office address, you must first add the new address in your Profile using Add Another Office, then delete the old one.
Choosing a Plan
- How do I sign up for the free trial?
To start your free trial, create an account and choose the 30 day trial option. After the 30 days, you may continue on the current plan, change to a different plan or cancel.
- If I choose the free 30 day trial, what happens when the trial ends?
At the end of your trial period, your enrollment with the current plan will automatically continue. To avoid continuation, simply cancel the trial prior to its end date. An email notification will be sent 3 days prior to the end of your free trial, detailing your options.
Plan subscription status can be accessed and changed at any time in your Account Settings.
- How do I purchase a plan subscription?
To purchase a plan subscription, create an account and you'll be prompted to choose a plan. Plans can also be chosen at anytime after an account has been created. A credit card is required to purchase a plan. You can modify or cancel your plan selection at any time in your Account Settings.
- How do I cancel my subscription?
To cancel your subscription, click My Plan in the upper menu bar, select View/Change/Cancel Plan, then select "Cancel Current Plan".
- What is the difference between plans?
Our Basic free plan allows simple but non-functional exploration of our candidates and site features. The Plus plan enables you to create amd fulfil unlimited temporary positions. The Premier plan includes the Plus plan functionality, and adds unlimited access to Resumes and Job Postings.
Billing and Payments
- How am I billed?
Plan subcriptions are charged to your credit card monthly or yearly, depending on the plan you choose. Plans always renew on their renewal date, which is displayed in your Account Settings.
- What is the fee when I hire someone?
Nothing! There is never a fee to hire a with Princess Dental Staffing. Hire who you want, when you want. There is no charge.
- Are candidate credentials verified?
Yes, we verify state licenses for Dental Hygienists and Dentists before they become active on our site. In addition, we also verify DEA and malpractice insurance for our Dentists. All credentials are re-verified when they expire.
Please note that the Dental Board does not notify us when an existing license is suspended or revoked, so we cannot guarantee that every license is valid at all times.
To verify the current status of any licensee, please see your state's licensing resources at:
- What does it mean when I see candidates who are "Recommended" or "Highly Recommended"?
The Recommended and Highly Recommended banners featured in select candidate profiles represent a concensus reported to us by employers who have worked with or interviewed the candidate historically. It does not represent an expressed opinion of Princess Dental Staffing.
- Are Candidate search results listed in any particular order?
Yes. Generally speaking, the candidates best suited to satisfy your job criteria show up on top of your search results. We use a proprietary formula that incorporates many factors and behaviors to determine the listing order of our candidates.
You can contribute to this rating system by reviewing candidates and providing feedback yourself. Keep an eye out for emails inviting you to rate candidates that have been in contact with. Ratings always remain confidential to your account and are never publicly viewed.
- How do I book a temp?
To book a temp, use the Find a Temp function. You will need to be subscribed to a plan.
Subscribing to a plan is easy. Simply click My Plan located in the upper right. Then click view/change/cancel plan. Our plans are both economical and all-inclusive. We never charge hiring fees. The first month is free if you choose the Plus plan trial.
- What happens if my temporary job request doesn't fill?
We will alert you the day before your job date if none of your selected candidates have accepted your position. We recommend that you sign in periodically to review the status of your temporary jobs using your My Jobs menu tab as your job date approaches.
- What happens a candidate accepts my temporary job, then cancels?
You will immediately be notified via email and/or text (per your notification preferences) when a candidate cancels acceptance of a temporary position. The job automatically reopens to the original candidates you selected in an attempt to refill the position. If no other original candidates exist, the job will remain unfilled. If a candidate calls you to cancel (but hasn't cancelled online), instruct them to cancel in their account. This is the only way to activate the automatic reopening of the job.
- How do I pay a temp?
You are responsible to pay the Candidate upon completion of the assignment. Individual candidate pay rates vary and were displayed in the candidate's profile when you selected them. You will receive an email at approximately 2pm the day of the assignment that includes the candidate pay rate again for reference. Payment should be issued at the end of the completed shift. If more time is required, up to a maximum of 10 business days are permitted for check processing and delivery.
- How do I download resumes?
- How do I post a job?
- Can I report when a Candidate doesn't call back?
We do our best to provide reliable and professional candidates for you to choose from. You can help us by reporting when a candidate does not call you back.
Under My Resumes, select Rate this candidate, and select the appropriate box. This feedback helps ensure that this won't happen to other doctors. The more feedback we get from employers like you, the better candidate pool we can provide.
- How do I report a problem?
There are several ways to report a problem, so please don't hesitate to contact us.
- How do I cancel my account?
You can cancel your account at any time in your Account Settings.