Treatment Coordinator / Dental Receptionist / Front Desk needed in our dental office

Permanent Dental Receptionist / Front Desk Job

San Diego, CA

Job Description

Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team.

Who We Are

The Treatment Coordinator / Front Office will be under the direct supervision of the owner. The
front office coordinator functions to aid the team in coordinating patients for dental
services. One key component of this position is coordinating treatment plans.  This position will be a 3-9 month position but has the potential to be full time based on individual performance and experience.

Who We're Looking For

Mission Valley Dental Arts is looking for a experienced treatment coordinator / front office person with experience in Eagle soft.  This candidate needs to also be knowledable in dealing with insurance companies.  The is a bonus structure for collections and office production.  

Responsibilities

• The Treatment Coordinator’s main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on. The Treatment Coordinator may also be responsible for some internal accounting duties that support the practice’s goals for profitability. They must be able to communicate well. In fact, the Treatment Coordinator must be the best communicator in the practice. The number one responsibility of all team members is patient care and meeting patient needs.

  This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Additional responsibilities may be required, as needed.

  • In-depth knowledge of dentistry and ability to describe procedures in simple language
  • Superb communication skills
  • Familiarity with Eaglesoft
  • Customer service skills
  • Self-directed
  • Excellent telephone skills
  • Influencing/negotiation skills
  • Organizational skills
  • Familiarity with ADA codes
  • Creative problem-solving skills
  • Keen understanding of scheduling and financial systems
  • Ability to function within a team environment as a supportive and positive contributor
  • Ability to work independently
  • Ensure patients understand their treatment plan.
  • Present case fees and financial options to patients to facilitate the decision to say “yes.”
  • Present or co-present the treatment plan and consent.
  • Educate patients, as necessary, regarding their dental benefits.
  • Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.

  Job Type: Full-time

  Schedule:

  • 8 hour shift

  Supplemental pay types:

  • Bonus opportunities