Front Desk Dental Receptionist - Parktree Community Health Center - Ontario, CA

Permanent Dental Receptionist / Front Desk Job

Ontario, CA

Job Description

Parktree Community Health Center is looking for a Front Desk Dental Receptionist!
Job Title: Front Desk Dental Receptionist
Department: Dental
Days and Hours of Work: Full Time (40 hours, Monday-Saturday, 8:00am-9:00pm; varied), Hourly
Reports to: Supervisor/Chief Dental Officer (CDO)/Dentist (during work day)
Job Summary: The front desk/dental assistant is a member of the oral health team and provides direct and indirect support to the Dentist before, during and after the provision of dental care services. The position is crossed trained to assist in the back office of the dental clinic when needed.
Essential Duties:
1. Works with the CDO to ensure the daily/weekly/monthly patient appointment schedules are correct and up to date.
2. Answers the telephones promptly to ensure excellent customer service and schedules appointments in compliance with the scheduling guidelines.
3. Registers the patient at the time of their appointment ensuring all information in the practice management program is accurate and up to date.
4. Schedules dental follow-up appointments as necessary.
5. Greets all patients and their family members using excellent customer satisfaction skills including eye contact, positive tone and cheerful aptitude.
6. Keeps the patient and their family updated on wait times and explains any delays in services.
7. Process fees, secure payments, enter data into practice management program.
8. Give receipt of payment to patient/family as needed.
9. Prepares the treatment room for the patient and brings patients into dental operatory and drapes appropriately.
10. Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist’s access; suctioning; passing instruments.
11. Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.
12. Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts.
13. Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
14. Ensure adequate operation of dental equipment.
15. Maintain inventory of dental supplies and order supplies as needed.
16. Participate in all safety/compliance programs.
17. Promote patient satisfaction principles and foster an excellent environment for the patient and their family.
18. Other duties as assigned by supervisor.
Job Qualifications and Skills:
1. High school diploma or equivalency examination.
2. Graduate of a Dental Assistant training program.
3. Current CPR/basic life support.
4. Understanding of the Sliding Fee Discount Program and adherence to the policy.
5. Require knowledge of dental/office equipment, and dental/medical terminology.
6. Must be able to communicate effectively, in English, both verbally and written.
7. Ability to work with diverse populations.
8. Treat all patients and colleagues with dignity and respect.
9. Bilingual English/Spanish required.
Job Type: Full-time
Pay: $16.50 - $19.24 per hour
Benefits:

403(b)
Bereavement leave
Dental insurance
Employee discount
Family leave
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Healthcare setting:

Clinic
Dental office
Medical office
Outpatient

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Ability to Relocate:

Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person

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