Dental Treatment Coordinator - MT Dental Care- Burbank - Burbank, CA

Job description
MT Dental Care is looking for a friendly and organized individual to take on the dual role of Front Office & Treatment Coordinator. This position is ideal for someone who enjoys interacting with patients, is detail-oriented, and has a strong understanding of dental procedures and office management. You will be the first point of contact for our patients, ensuring a positive experience from the moment they walk in, while also coordinating treatment plans and financial arrangements.
Key Responsibilities:

Front Office Duties:
Greet and welcome patients, ensuring a warm and professional atmosphere.
Manage the reception area, including answering phone calls, scheduling appointments, and handling patient inquiries.
Verify and update patient information, insurance details, and documentation in Open Dental as well as Vyne.
Maintain a clean and organized front office, ensuring all necessary materials and forms are available.
Treatment Coordination:
Serve as the primary contact for patients regarding treatment plans, explaining procedures, benefits, and associated costs.
Prepare and present detailed treatment plans.
Discuss financial arrangements, including insurance coverage, payment options, and financing plans.
Follow up with patients to answer any additional questions and encourage treatment acceptance.
Patient Communication & Support:
Assist patients with scheduling and coordinating multiple appointments.
Provide information on post-treatment care and follow-up procedures.
Handle patient concerns or complaints with empathy and professionalism, ensuring a positive resolution.
Administrative Tasks:
Ensure accurate and up-to-date patient records, including treatment plans, financial agreements, and consent forms.
Process payments, manage billing, and assist with insurance claims.
Coordinate with clinical staff to ensure smooth patient flow and effective scheduling.

Qualifications:

Previous experience in a dental office front desk and/or treatment coordinator role.
Proficiency in Open Dental software is required.
Strong communication skills and the ability to explain complex information in a patient-friendly manner.
Excellent organizational skills and attention to detail.
Ability to multitask and handle a busy environment with ease.
Knowledge of dental procedures, terminology, and insurance processes.

Why Join Us?

Be part of a patient-focused, friendly, and supportive team.
Competitive salary and benefits package.
Opportunities for growth and continuing education.
A positive and professional work environment.

Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 32 – 40 per week
Experience:

Front desk: 1 year (Required)
Open Dental: 1 year (Required)

Ability to Commute:

Burbank, CA 91501 (Required)

Ability to Relocate:

Burbank, CA 91501: Relocate before starting work (Required)

Work Location: In person
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:

401(k)
401(k) matching
Paid time off

Schedule:

Monday to Friday

Application Question(s):

Do you have dental treatment planning experience?

Work Location: In person

Read More