Dental Receptionist - Emerald Peak Dental (Derek Cluff, DMD) - Juneau, AK

Emerald Peak Dental is looking for a receptionist to join our front desk team! We are a general dental practice in Anchorage, located near the Dimond Center Mall. This is a 32 hour per week position, Monday - Thursday, 8:15am - 5:00pm.
Some of our core values are:

Providing each patient with a fantastic experience
Always be improving
Hungry to learn & humbly confident
Have each other’s backs - running our practice is a team effort!

Our ideal Front Office Employee is:

Friendly and outgoing
Dedicated to outstanding customer service
Exceptional follow-up of hygiene recall
Exceptional at keeping the schedule productive
Organized & good at multi-tasking
Team player
Excellent communicator
Honest
Compassionate
Helpful with every other area of the office

The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments. Responsibilities include, but are not limited to:

Being the friendly face who greets and checks out our patients
Scheduling appointments
Management of the hygiene schedule, including recare systems
Appointment confirmation
Presentation of treatment plans and financial options
Handling phone calls
Posting charges and payments

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma; previous dental experience preferred, but not required - we are more than happy to teach the right person
Strong customer service skills
Skill in using computer systems; previous experience with Dentrix or other healthcare management systems preferred, but not required
Multitasking skills
Problem-solving skills
Professional communication and presentation skills, including face to face, email, telephone, and video conference.
Knowledge of continuous process improvement concepts and practices
Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

Other requirements and/or responsibilities:

Use of daily checklists
Welcoming and friendly presence for the patient’s first contact with our office on the telephone and face-to-face, creating a “wow” patient experience every time.
Maintaining the cleanliness of waiting rooms, business office area and restrooms
Email & text correspondence for hygiene appointments, doctor appointments, and referrals
Securing appropriate patient forms and importing correctly into the patient chart
Scheduling hygiene appointments, emergency appointments and treatment appointments
Filling open hygiene appointments
Accurately collect all patient information and insurance information for New Patients and Returning Patients
Preparing upcoming schedules and morning huddle information

Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 32 per week
Benefits:

Dental insurance
Paid time off

Schedule:

8 hour shift
Day shift
No nights
No weekends

Ability to Commute:

Anchorage, AK 99518 (Required)

Ability to Relocate:

Anchorage, AK 99518: Relocate before starting work (Required)

Work Location: In person

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