Princess Dental Staffing
Bilingual Dental Patient Service Representative - Promise Community Health Center - Sioux Center, IA
- Permanent Dental Receptionist / Front Desk Job
- Sioux Center, IA
Job Description
If you are interested in this position, please apply and submit your resume through: https://promisechc.org/careers/. Those who submit their resume and complete the application through https://promisechc.org/careers/ are given priority in the hiring process. If you choose to submit your resume through Indeed, please make sure your preferred email and contact phone number are included in your resume. Thank you.
Bilingual Dental Patient Service Representative
Job Summary: Ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. Provides dynamic and adaptable interpreter floater responsibilities that include accurate and culturally sensitive interpretation services, while seamlessly transitioning between Mental Health and Dental Departments.
DUTIES AND RESPONSIBILITIES:
Greets patients professionally both in person and on the phone.
Quickly answering or properly referring questions and issues.
Optimizes provider schedules and patient satisfaction with efficient scheduling.
Notifies providers of patient arrivals.
Comforts patients by anticipating anxieties and effectively answering questions.
Ensures availability of treatment information by retrieving and updating patient records.
Verifies financial records and collecting patient charges while filing and expediting third-party claims.
Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
Maintains a clean and orderly work station.
Interprets sensitive information for patients and families as needed before, after, and during the patient/provider encounter, with discretion and tact.
Communicates service to patient as well as provides educational materials and resources to the patient as directed by the provider.
Thinks quickly and analytically to resolve ambiguities and conveys messages accurately in real-time.
Adapts, flexes, and adjusts their approach to suit the needs of different clients/patients, environments, and interpreting modalities (such as simultaneous or consecutive interpretation).
Implements personal stress management techniques to maintain focus, clarity, and composure under pressure or when interpreting sensitive information.
Performs other necessary duties as assigned.
REQUIRED SKILLS:
Excellent communication skills both in person and by phone.
Able to multi-task and identify priority of needs.
Highly detail oriented.
Exceptional problem-solving skills.
Bilingual (Spanish speaking) preferred.
EDUCATION & EXPERIENCE:
High School Diploma, with one to two years of relevant office experience required.
Successful completions of two-year office training program or equivalent academic degree preferred.
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.
If you are interested in this position, please apply and submit your resume through: https://promisechc.org/careers/. Those who submit their resume and complete the application through https://promisechc.org/careers/ are given priority in the hiring process. If you choose to submit your resume through Indeed, please make sure your preferred email and contact phone number are included in your resume. Thank you.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
