Bilingual Front Desk Dental Receptionist - O2 Dental Group of Southern Pines - Carthage, NC

Join Our Vibrant Team as a Dental Treatment Coordinator / Front Desk Receptionist!
Bilingual preferred!
Office Hours:
Tuesday: 8am-8pm
Wednesday: 8am-8pm
Thursday: 8am-8pm
(OFF - Friday, Saturday, Sunday and Monday)!!
We’re looking for a passionate, organized, and dedicated individual to help us deliver exceptional care and provide a positive experience for every patient. If you thrive in a dynamic environment and are excited to be part of a team that values both personal and professional growth, we want to hear from you!
What We Offer:

Competitive Benefits & Vacation Packages
A Supportive & Passionate Team
An Amazing Company Culture
Advancement Opportunities in Your Career

Your Role:

Be the communication bridge between patients and the doctor, ensuring they fully understand their treatment and the importance of it.
Answer calls, emails, and patient texts promptly and professionally.
Manage patient balances, coinsurance, and deposits, ensuring accuracy and timeliness.
Document all patient interactions—both verbal and in-office—keeping records clear and up to date.
Present financial options and schedule the next appointment to keep our patients on track.
Follow up on treatment plans, clinical needs, and necessary approvals, including medical clearance and post-op care.
Ensure all legal and clinical documents are accurate and compliant.
Provide exceptional customer service, delivering the WOW factor to every patient, every time.

What We’re Looking For:

Passion for dentistry and a genuine love for helping others!
At least 1 year of experience in a dental treatment coordinator role is preferred, but we’re happy to train.
Strong typing skills and proficiency in computer software, including all Google Documents, Google Sheets, Denticon, and all Insurance Websites.
A solid understanding of dental insurance, waiting periods, and limitations.
Problem-solving ability and a knack for organization.
A vibrant, outgoing personality – this role requires someone who loves to interact with others!
The ability to thoroughly explain treatment plans, financial options, and accounts to patients.
Basic math skills and an eagerness to assist patients with their financial applications.
A passion for setting and achieving goals – we can’t wait to see you crush them!

We are committed to providing high-quality care and excellent customer service. Join our team, where every day offers new challenges, rewarding experiences, and a supportive environment to grow your career.
If you're ready to be part of something special, we’d love to meet you. Apply today!
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

10 hour shift
Day shift

Work Location: In person

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