Dental Orthodontic Front Desk Financial Coordinator/Insurance Specialist - Douglas J. Knight Orthodontics - Tacoma, WA

Dental Orthodontic Front Desk Financial Coordinator / Insurance Specialist
Douglas J. Knight Orthodontics | Tacoma, WA | Full-Time
Are you ready to join a vibrant, patient-centered orthodontic practice that feels like family?
Douglas J. Knight Orthodontics, a trusted name in the Tacoma community for over 30 years, is looking for a highly organized, detail-driven, and friendly Front Desk Financial Coordinator/Insurance Specialist to join our amazing team!
We combine top-tier orthodontic care with a fun, welcoming atmosphere — and we’re proud of the reputation we've built. If you’re passionate about patient care, love organization and numbers, and want to be part of a practice that values both professionalism and fun, we want to meet you!
Position Overview:
As the first smile patients see and the expert behind our financial and insurance operations, your role is key to helping patients feel informed, supported, and cared for throughout their treatment journey.
Your Key Responsibilities Will Include:

Greeting and assisting patients and visitors with warmth and professionalism
Managing patient accounts, financial records, and insurance billing
Verifying insurance for new and existing patients, including changes in coverage
Submitting and processing dental claims and payments
Handling Medicare claims and guiding patients through insurance questions
Preparing daily financial reports, making bank deposits, and balancing accounts
Sending out monthly statements and managing financial contracts
Answering multi-line phones, scheduling appointments, and coordinating follow-ups
Maintaining the front office area to ensure it is organized and welcoming
Supporting office functions with clerical tasks like data entry, filing, and supply management

Tools You'll Use:

Ortho2 Edge (preferred) orthodontic software system
Microsoft Word, Excel, and general office equipment

What We’re Looking For:

1+ year of dental or orthodontic office experience (preferred)
Knowledge of ADA coding, insurance billing, and orthodontic scheduling practices
Experience with front office coordination, billing, and financial reporting
Exceptional verbal and written communication skills
Friendly, upbeat attitude with a commitment to delivering top-notch patient service
Highly organized, efficient, and able to multitask in a fast-paced environment
Self-motivated, dependable, and a true team player

What You’ll Get:

Competitive pay
Medical insurance
401(k) with employer matching
Paid time off + 8 paid holidays
A fun, supportive work environment that celebrates your contributions
Mentorship from a team with 30+ years of orthodontic excellence
The chance to make a meaningful impact on people’s lives—every single day

A Word From Our Team:
“We love what we do, and we love who we work with. This is more than just a job—it’s a team, a community, and a family. We work hard, laugh often, and support each other like crazy.”
Ready to Join a Practice That Feels Like Home?
Apply now and take the next step in your dental administration career with Douglas J. Knight Orthodontics — where smiles (and great careers) begin!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 34 – 40 per week
Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid sick time
Paid time off

Work Location: In person

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