Dental Services Manager, Oregon City Dental Office - Kaiser Permanente - Oregon City, OR

Job Summary:

Complementing roles that provide clinical oversight (e.g., DMD, RDH, Denturist), the Dental Services Manager is responsible for coordinating all front/back office functions including the implementation of regionally consistent practices, processes, and protocols within a clinical department to achieve excellence in quality of care, service, access, resource utilization, employee/provider satisfaction and workplace safety. Accountable for the implementation of regionally consistent practices and processes within a clinical department to ensure a consistent care experience for our members. Works very closely with dentist partners and the Dental Area Manager in fulfilling the job accountabilities.

Essential Responsibilities:

Manages and coordinates all front and back office activities necessary to provide excellent patient focused care. Acts as a liaison between the dentist partners, care team, support departments to ensure effective communication for overall patient care services, including regional communication cascade to frontline staff. Selects, coaches, develops and performance manages staff in collaboration with dentist partners and in compliance with requirements of EEO/AA goals, union contracts, and personnel policies of the organization. Collaborates with dentist leadership team and regional operations to ensure that quality and patient safety assurance processes are conducted, trends identified and remediation strategies implemented.
Provides daily oversight over multidisciplinary teams to ensure effective teamwork and adherence to standard workflows and processes. Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care.
Collaborates with dentist partners and operations leaders to ensure accreditation requirements met.
Supports activities to develop, implement and sustain competency and standard workflows for support staff and providers. Works collaboratively with other supervisors/managers in the dental/medical office building to provide highly coordinated care for patients.
Ensures adoption through training and reinforcement of procedures designed to impact quality measures as appropriate, i.e., Department-specific quality and continuous improvement goals.
Ensures front and back office practices are in compliance with all Revenue Cycle requirements. Acts as a patient advocate when necessary.
Prepares assigned team(s) for all KPHC upgrades and enhancements in partnership with the KPHC team.
Co-leads unit based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, safety, and service targets and implement regional initiatives.
Monitors and controls expenditures, overtime, and staffing levels. Maintains current information and collaborates with regional dental leadership and operations leadership to ensure that clinical activities and training incorporate all applicable KP policies, local, state, and federal laws and regulations and accreditation standards.
Ensures compliance with related Patient Safety, EH&S regulations, training requirements and regional emergency preparedness expectations.
Researches and resolves customer complaints. Accountable for consistently demonstrating service behaviors and principles defined by policy, the KP Mission, and any specific department/organizational initiatives.
Support regional projects and committees.

Basic Qualifications:

Experience

Minimum three (3) years of experience planning, directing, and coordinating the operations in a non-healthcare organization OR minimum two (2) years of experience planning, directing, and coordinating services and operations in a healthcare organization.
Minimum three (3) years of proven people management/supervisory experience.

Education

Bachelors degree in a business or healthcare related field OR an associates degree AND two (2) years of experience in a directly related field OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.

License, Certification, Registration

N/A

Additional Requirements:

Demonstrates customer-focused service skills.
Team building, group facilitation and financial management.
Demonstrated leadership skills and abilities.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Minimum four (4) years work-related experience in dental or clinical care setting.
Thorough knowledge of health care environment.
Working knowledge of labor/contractual agreements.
Bachelors degree in business or health care administration.

Notes:

Travel Clackamas, Glisan, Eastmoreland, Johnson Creek, Gresham, & Rockwood Dental Offices.
Mon-Fri, variable Sat.
PrimaryLocation : Oregon,Oregon City,Oregon City Dental Offices HoursPerWeek : 40 Shift : Day Workdays : Mon, Tue, Wed, Thu, Fri, Sat WorkingHoursStart : 06:30 AM WorkingHoursEnd : 06:30 PM Job Schedule : Full-time Job Type : Standard Employee Status : Regular Employee Group/Union Affiliation : NUE-NW-01|NUE|Non Union Employee Job Level : Manager with Direct Reports Job Category : Dental Support Department : Oregon City Dental - Dental Business Office - 1008 Travel : Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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