Dental Front Office Manager - Calm Family Dental - Middletown, DE

Calm Family Dental is a growing, patient-centered dental practice committed to providing compassionate, high-quality care in a welcoming environment. We are seeking a highly experienced and knowledgeable Dental Front Office Manager to lead our administrative team and ensure the smooth and efficient operation of our practice.
Responsibilities

Oversee all administrative and operational functions of the dental practice, ensuring efficiency and exceptional patient satisfaction.
Manage patient scheduling, appointments, and recall systems to optimize practice flow and productivity.
Handle all aspects of dental insurance claims and billing, including:
Verifying dental insurance benefits accurately and efficiently.
Processing and submitting dental pre-authorizations thoroughly and promptly.
Understanding and navigating the complete dental insurance claims process, from submission to resolution.
Following up on outstanding claims to maximize collections.
Maintain and optimize the Eaglesoft Practice Management Software (PMS), utilizing its full capabilities for scheduling, billing, patient records, reporting, and efficient practice management.
Maintain accurate patient records and documentation within Eaglesoft, ensuring data integrity and compliance.
Manage accounts receivable and payable, ensuring accurate financial records and timely processing.
Supervise, train, and mentor administrative staff, fostering a positive, productive, and team-oriented work environment.
Implement and enforce office policies and procedures to ensure compliance with all regulatory requirements (e.g., HIPAA, OSHA).
Manage inventory of office supplies and dental materials, ensuring adequate stock levels and cost-effectiveness.
Address patient inquiries and resolve issues with professionalism, empathy, and a solutions-oriented approach.
Collaborate closely with the entire dental team to ensure a seamless and positive patient experience from check-in to check-out.
Generate and analyze reports from Eaglesoft and other sources to monitor practice performance, identify areas for improvement, and contribute to strategic planning.

Requirements

Minimum of 3 years of proven experience in a dental front office role, with a strong preference for candidates with prior dental office management experience.
EXCEPTIONAL KNOWLEDGE AND PROFICIENCY WITH EAGLESOFT PRACTICE MANAGEMENT SOFTWARE (PMS) IS MANDATORY.
Strong knowledge of PPO insurance plans and the pre-authorization process is essential.
Strong communication and interpersonal skills, with the ability to interact effectively with patients, staff, and insurance providers.
Ability to multitask, prioritize, and stay highly organized in a fast-paced environment.
Professional appearance and demeanor.
High school diploma or equivalent required.
Teachable, willing to learn, and adaptable to new processes.
Reliable and punctual.

Preferred Qualifications

Experience with patient treatment planning and financial presentations.
Bilingual is a plus, but not mandated.

What We Offer

A supportive, collaborative, and team-oriented work environment.
Competitive pay based on experience.
Opportunities for professional growth and continuing education.
Paid Holidays (Thanksgiving, Christmas, New Years).
Uniforms provided by Calm Family Dental.

Job Type: Part-time
Salary: $22.50- $25.00 per hour
Expected hours: 24-28 per week
Please send your resume to:
Job Type: Part-time
Pay: $22.50 - $25.00 per hour
Expected hours: 24 – 28 per week
Benefits:

Employee discount
Free health screenings
Professional development assistance
Uniform allowance

Schedule:

8 hour shift
Monday to Friday
No weekends

Ability to Commute:

Middletown, DE 19709 (Required)

Ability to Relocate:

Middletown, DE 19709: Relocate before starting work (Required)

Work Location: In person

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