Dental Insurance Eligibility Specialist - Delta Dental of Wyoming - Cheyenne, WY

Our Eligibility Specialists are the main contact for our Groups and Subscribers across Wyoming. Employers, Brokers and Individuals work closely with our eligibility team to enroll employees, purchase dental plans, update their plans and to answer questions. This is NOT a remote position.
Key responsibilities include:
Process enrollment for individuals and groups both via applications and electronic file transfers. Identify and resolve any errors in transmissions of files and ID cards by coordinating efforts between outside vendors.
Utilizes scanning equipment to scan paper claims, x-rays and other records into the eligibility system. Assists with mail, group mailouts, filing and other duties as assigned.
Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims. Ability to listen attentively and ask questions to further determine the needs, requests, or concerns of subscribers and dental offices.
Requirements:

Associates or Bachelor's degree in business or other related field.
Dental office front desk experience and/or dental assisting experience preferred.
One to two years of experience in a fast paced, high-volume customer service setting.
Previous experience in dental field, benefit, claims, or consumer driven health plans is preferred.
Excellent written and verbal communication skills with strong attention to detail.
Positive Attitude

Pay: $3,200.00 - $3,750.00 per month
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you live in Cheyenne, WY or within 45 miles?

Ability to Commute:

Cheyenne, WY 82009 (Required)

Work Location: In person

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