Front Office Assistant - Dental Center of Florence - Dental Center of Florence - Florence, KY

We are committed to providing the highest quality clinical care and personalized service in a warm and compassionate atmosphere. Our doctor and staff enjoy getting to know each patient and their families, and love creating relationships that last multiple generations. A lifetime of healthy smiles start here! We believe in providing optimal treatment results, but recognize that the overall dental experience is crucial, too. That's why we customize treatment plans for each individuals' goals and expectations. Being clinically competent and providing advanced infection control are standards that we strive to exceed with the newest technology and techniques. We are especially attentive to everyone's individual needs, and do our best to be helpful with insurance, flexible scheduling, flexible payment options, and any special needs that our families and patients have. Parent and patients will be reassured by the level of expertise of our friendly and highly experienced staff. Our dental team is dedicated to helping you maintain your health and your beautiful smile for many years to come. We look forward to getting to know you and your family.
To learn more about our office, check out our website here: www.dcof.com/
Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

Work-Life Balance: (Monday-Friday, 8am-5pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

Build and maintain productive schedules for our doctors and hygienists
Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
Assist patients with understanding their treatment plan and increase dental case acceptance
Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications

Customer service experience
Dental office experienced (preferred)

Additional information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

No nights
No weekends

Application Question(s):

Are you at least 18 years of age?

Work Location: In person

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