Dental Treatment Coordinator - Enhance Dental at heritage - Wake Forest, NC

Job Overview MUST have previous experience in dentistry As a Dental Treatment Coordinator, you will play a pivotal role in ensuring a seamless experience for our patients from the moment they walk through the door. You’ll be the friendly face at the front desk, guiding patients through their treatment plans and managing their administrative needs with enthusiasm and care. Your expertise in dental terminology and medical billing will empower you to facilitate effective communication between patients and our dental team, ensuring that every visit is efficient and enjoyable. What you’ll do Welcome patients warmly and manage their appointments with precision using our scheduling systems. Coordinate treatment plans by explaining procedures, answering questions, and addressing concerns to foster patient confidence. Verify insurance coverage and assist with insurance claims to ensure smooth processing of payments. Maintain accurate patient records by reviewing documentation and ensuring compliance with HIPAA regulations. Utilize Electronic Health Record (EHR) systems such as Epic, Meditech, or Dentrix to manage patient information efficiently. Handle medical collections and billing inquiries with professionalism while providing outstanding customer service. Collaborate with dental professionals to create personalized care plans that meet each patient's unique needs. Support the overall operations of the clinic by performing clerical tasks such as filing, typing, and managing multi-line phone systems. Basic qualifications Strong understanding of medical terminology, including ICD-9, ICD-10, CPT coding, and dental terminology. Experience in medical billing, coding, or administrative support within a dental or medical office environment. Proficiency in EHR systems like eClinicalWorks or Athenahealth; familiarity with Eaglesoft is a plus. Excellent computer skills including Microsoft Office Suite and typing proficiency (10 key typing preferred). Preferred qualifications Bilingual candidates are highly encouraged to apply to enhance patient communication. Previous experience as a dental receptionist or in a clinic setting is advantageous. Demonstrated ability to provide exceptional patient service while managing multiple tasks efficiently. Why you’ll love it here We are dedicated to creating an environment where our team members can thrive both personally and professionally! Our commitment to your well-being is reflected in our supportive workplace culture that values growth and collaboration. Our benefits include: Comprehensive health benefits tailored for your needs. Opportunities for professional development and continuing education. A positive work environment that encourages teamwork and innovation. Join us as we make a difference in our patients' lives through exceptional care! Your journey starts here! Job Type: Full-time Pay: $18.00 - $24.00 per hour Benefits: Dental insurance Paid time off Work Location: In person

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