Dental Insurance & Billing Assistant (not a management position) - Aloha Pediatric Dentistry - Berkeley, CA

Aloha Pediatric Dentistry is growing, and we are looking for an experienced, compassionate Dental Insurance Coordinator who will also serve as our Accounts Receivable Representative. This is a key role in our fee-for-service pediatric practice, where exceptional customer service and a strong sense of teamwork are essential. About the Role The Insurance Coordinator/A/R Representative ensures accurate and timely claim submission, follows up on aging A/R, resolves eligibility and claim issues, and helps parents understand their dental benefits with kindness and clarity. You will play an essential role in educating families about out-of-network fees, estimating out-of-pocket costs, and reviewing EOBs and predeterminations. Key Responsibilities Submit electronic and paper dental claims with required attachments and narratives Monitor, track, and follow up on unpaid or rejected insurance claims Research and resolve eligibility issues, COB challenges, and claim denials Post insurance payments and patient payments accurately and timely Maintain A/R reports and ensure prompt resolution of outstanding balances Review predeterminations, explain coverage estimates clearly, and coordinate next steps with families Explain out-of-network fees, expected patient portions, and EOBs in a clear, supportive, and compassionate manner Provide excellent customer service while helping parents understand insurance limitations and benefits Document all communication and actions in the practice management system Collaborate with front office, assistants, and providers to support smooth office workflow Protect patient privacy through proper HIPAA compliance What We’re Looking For 3+ years of experience in dental insurance billing, claims, and A/R (pediatric experience helpful but not required) Strong knowledge of CDT codes, dental claim processes, narratives, attachments, predeterminations, and common insurance platforms Clear understanding of out-of-network plans and how to communicate OON fees and EOB breakdowns to parents Experience with Dentrix Ascend or Curve Hero preferred Excellent verbal and written communication skills Warm, kind, and patient communication style—especially with parents navigating insurance questions High attention to detail, accuracy, and follow-through A positive, team-oriented attitude and dedication to community-centered care Professionalism, reliability, and a commitment to high-quality service in a fee-for-service environment Why Join Us? Supportive, collaborative team environment A culture built on kindness, communication, and exceptional patient care Opportunities for continued training and growth Work with a respected, community-focused pediatric dental group Competitive pay and benefits package. Compensation: This role starts at $25.00 per hour , with the potential for a higher wage based on demonstrated experience and proficiency in dental billing and claims management. How to Apply Please send your résumé and a brief introduction to ryanne@alohakidsdds.com with the subject line: Insurance Coordinator Application – [Your Name] . Job Type: Full-time Pay: From $27.00 per hour Expected hours: 40 per week Benefits: Health insurance Paid time off Retirement plan Work Location: In person

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