Dental Front Desk Coordinator - Dr. Duplessis - Wilbraham, MA

Job Summary Dental Front Desk Coordinator needed for small private office. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your expertise in dental administrative support, combined with excellent communication skills, will help foster a positive environment and streamline office operations. This position offers a perfect opportunity to decompress from bustling large practices and truly enjoy your job and our patients. Utilize your skills in patient relations, scheduling, dental terminology, treatment plans, insurance processing and payments to make a meaningful impact on patient care and office efficiency. Duties Create a positive rapport with patients and specialty offices Manage appointment scheduling using Dentrix software, manage multi-line phone system, scan and fax Verify insurance coverage, update benefits, post correct CPT codes and send claims to insurance with correct documentation Collect patient information, update medical and dental records accurately, and review documentation for completeness Assist patients with referral forms, explain treatment plans, and address inquiries about billing or insurance Process payments, co-pays, and outstanding balances using secure payment systems Maintain organized patient files and office resources Support office management tasks including filing, data entry, recall, coordinating with assistant and hygienist as needed. Experience Proven experience as a dental front desk coordinator or dental receptionist Strong knowledge of dental terminology and CPT coding for accurate accounting and billing in a general dental practice Familiarity with dental practice management software like Dentrix or Eaglesoft Demonstrated ability to perform insurance verification and dental billing procedures efficiently Excellent customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA standards Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (including 10-key), and familiarity with multi-line phone systems Strong organizational skills with attention to detail in filing, documentation review, and office management tasks Join us in delivering exceptional patient care Monday through Thursday. We value reliability, integrity and a positive attitude. Clinical experience is ideal! Job Type: Full-time Pay: $26.00 - $32.00 per hour Expected hours: No more than 32 per week Benefits: 401(k) 401(k) matching Employee discount Free parking Paid sick time Paid time off Work Location: In person

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