Dental Receptionist - Smilebliss Orthodontics - Cleveland - Highland Heights, OH

Join our vibrant team at Smilebliss Cleveland, where we're more than just orthodontic care providers — we're Smilebliss ambassadors dedicated to creating unforgettable experiences for our patients. From traditional braces to clear aligners, we're dedicated to giving our patients a healthier, straighter smile at an affordable price. If you're passionate about creating beautiful smiles and spreading BLISS, we want you on our team. As an Orthodontic Front Desk Rep , you'll play a crucial role in ensuring that every patient's experience is exceptional, from the moment they walk through our doors to the moment they leave with a smile on their face. The Orthodontic Front Desk Rep assists with all business functions while prioritizing patient care. From implementing office processes to maximizing production and collections, you'll be an integral part of our team, dedicated to promoting our practice and ensuring a seamless experience for our patients. Responsibilities: · Promote Orthodontist and Practice: Always promote our orthodontist and practice, displaying a pleasant and professional appearance and personality to create a welcoming environment for our patients. · Patient Care: Greet and welcome patients warmly, treating them with genuine care and concern at all times. · Team Collaboration: Participate in "morning huddles" to review the daily schedule, recognize opportunities to maximize productivity, and ensure doctor/team cohesiveness. · Communication Management: Answer all incoming calls promptly and handle them appropriately, as well as checking and responding to emails and voicemails throughout the day. · Administrative Support: Assist with managing all administrative functions, including scanning documents, maintaining inventory, and preparing correspondence for patients and professionals as required. · Lead Management Support: Ensure prompt, professional, and personalized response to all inquiries about the Smilebliss service through various communication channels, following recommended lead management strategies for maximum conversion and patient satisfaction. · Patient Flow: Work closely with the clinical team to monitor patient flow and remain on time throughout the day, notifying the clinical team of any changes or emergencies. · Internal Marketing: Participate in discussions with patients regarding compliments and complaints, promoting internal marketing efforts to enhance patient satisfaction. · Teamwork: Always demonstrate teamwork and assist in other areas whenever available, ensuring overall practice cohesiveness and the delivery of the highest level of patient care. Skills/Abilities: · Strong communication skills, both written and verbal, with a clear speech and pleasant telephone demeanor. · Developed interpersonal skills to maintain an effective rapport with patients, doctors, and team members. · Organizational skills, ability to prioritize tasks, and remain calm under pressure. · Intermediate computer skills, including proficiency in Microsoft Office applications and office practice management software. Qualifications/Requirements: · High school diploma or equivalent · Able to work up to 32hrs a week. Work Location: In-person at Smilebliss Cleveland Job Type: Full-time Pay: $17.00 - $19.00 per hour Work Location: In person

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