Dental Insurance Coordinator / Administrative Assistant - Smilewell Dentistry of North Bethesda - Rockville, MD

We are seeking a highly organized, detail-oriented Insurance Coordinator / Administrative Assistant to join our dental team and work closely with our Office Manager. This role is ideal for someone who enjoys structure, problem-solving, and helping patients have a smooth, stress-free experience. Key Responsibilities: Insurance & Financial Coordination Run a complete insurance verification for each patient—including annual maximums, deductibles, frequencies, waiting periods, alternate benefit provisions/downgrades, history checks, and any plan-specific limitations—one week prior to scheduled appointments and for all new appointments added daily. Review patient ledgers to identify outstanding balances Clean up and follow up on outstanding insurance claims, including calling insurance companies and documenting all communication Work with the Office Manager on A/R (accounts receivable) tasks and financial workflows Accurately enter insurance information, fee schedules, and claim details into our practice management system Front Desk & Patient Experience Answer and return phone calls, texts, and emails in a friendly and professional manner Greet and check patients in and out, ensuring accurate intake and payment processing Assist with scheduling appointments and maintaining an efficient daily workflow Support office operations with various administrative tasks as needed Additional Tasks Posting insurance EOBs (explanations of benefits) and reconciling discrepancies Tracking claims aging reports and maintaining a clean claims pipeline Submitting pre-authorizations Helping patients understand their benefits, estimated out-of-pocket costs, and financial policies Schedule This is a full-time, in-office position with the following hours: Monday & Wednesday: 8:15 AM – 3:30 PM Tuesday & Thursday: 8:15 AM – 5:00 PM Friday: 8:15 AM – 1:30 PM Required Qualifications Hands-on experience with dental insurance verification (this is a mandatory qualification for the role) Knowledge of dental insurance terminology, benefit structures, frequency limitations, and downgrades Strong attention to detail and accuracy Excellent communication and documentation skills Ability to multitask in a fast-paced environment while maintaining a positive attitude Experience reviewing or submitting insurance claims is a plus Why Join Our Team? You’ll work closely with our Office Manager in a supportive environment where organization, communication, and patient experience matter. This role is ideal for someone looking to grow their skills in insurance coordination and dental administration. Pay: $18.78 - $24.58 per hour Expected hours: 38.0 per week Benefits: 401(k) Paid time off Work Location: In person

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