Lead Dental Front Office Coordinator - Jennifer Chiang, DDS - Sunnyvale, CA

We are an out-of-network, boutique functional dental practice seeking a highly organized, proactive, and compassionate Lead Front Office Coordinator . This role is ideal for someone who takes initiative, communicates with clarity and kindness, and thrives in a patient-centered environment where elevated service, precision, and thoughtful pacing matter. You will lead front-office operations, elevate our patient experience, and help guide the team through our continued transition toward more efficient digital workflows. Key Responsibilities: Front Office Leadership & Workflow Oversight: Lead and oversee day-to-day front office operations with an emphasis on accuracy, efficiency, and calm patient flow. Model excellence in communication, organization, and accountability. Provide structure, mentorship, and coaching to administrative team members; reinforce high standards and healthy habits. Partner with the doctor to refine and improve systems, patient flow, and digital processes as the practice grows. Assist in the transition to more streamlined, paperless workflows. Patient Experience & Communications: Deliver a warm, elevated patient experience consistent with a boutique, relationship-based practice. Support patients with thoughtful check-in, check-out, scheduling, financial arrangements, and treatment plan understanding. Oversee confirmations, insurance information gathering, and patient communications. Maintain a front office environment that reflects functional dentistry values: calm, intentional, educational, and patient-centered. Administrative & Technical Duties: Maintain accurate scheduling templates, recall systems, digital charting, and internal communication channels. Ensure precise financial presentations, documentation, and benefit estimates (we are an out-of-network practice ; applicants must be comfortable explaining OON policies with clarity and warmth). Monitor and quality-check all data entry, chart documentation, and digital organization. Support daily reports, AR follow-ups, pre-authorizations, and month-end administrative tasks. Qualifications: Required: 2+ years of dental front office experience (lead or senior role preferred; boutique or OON experience a plus). Strong communication skills: warm, clear, confident, and professional. High attention to detail, excellent organization, and strong follow-through. Ability to prioritize and problem-solve independently. Comfort with technology and digital workflow transitions. Team-first mindset with the ability to set expectations gracefully and consistently. Preferred / “Plus” Skills: Open Dental experience. Google Drive experience (shared folders, collaborative documents, naming conventions). Experience working in an out-of-network or boutique practice setting. Familiarity with functional dentistry or interest in whole-health, root-cause-driven care. Experience leading workflow upgrades or helping a team adopt more efficient digital processes. Who You Are: You bring steady leadership, strong communication, and a systems-minded approach. You are a quick-learner, adaptable, and able to multitask. You value high-quality, relationship-centered care and can articulate it confidently. You thrive in a boutique environment where patient communication and attention to detail matter. You enjoy improving processes and helping others succeed. You hold yourself and your team to a high standard while maintaining warmth and empathy. Benefits: Salary is competitive and commensurate with experience. Please include your desired salary range with your application Continuing education support Supportive, mission-driven team environment

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