Permanent Dental Receptionist / Front Desk Job in Elgin, IL
Job Summary We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, insurance verification, and maintaining accurate medical records. This role requires excellent communication skills, proficiency with dental and medical office systems, and a strong understanding of healthcare documentation and compliance standards. The Dental Receptionist will play a vital role in ensuring smooth office operations and delivering exceptional patient service. Duties Greet patients warmly and professionally upon arrival and departure Manage appointment scheduling using systems such as Eaglesoft, Dentrix, or similar EMR/EHR platforms Verify patient insurance coverage and perform insurance eligibility checks using Athenahealth or other billing software Collect payments and process medical billing, including CPT coding, ICD-9/10 coding, and Medicare documentation review Maintain accurate patient records in compliance with HIPAA regulations and health information management standards Handle multi-line phone systems with proper phone etiquette; respond to patient inquiries promptly Update and manage electronic health records (EHR) systems including Meditech, eClinicalWorks, or Epic Assist with intake procedures and ensure all necessary documentation is complete for new and returning patients Coordinate with clinical staff to facilitate care plans and ensure seamless clinic operations Perform clerical tasks such as filing, data entry (10 key typing), and document management using Microsoft Office tools Support office management activities including medical administrative support, office organization, and front desk duties Experience Prior experience in a dental or medical office setting is highly preferred, especially within a dental clinic environment Proficiency with dental practice management software such as Eaglesoft or Dentrix is essential Knowledge of medical billing, coding (ICD-10/ICD-9), CPT coding, insurance verification, and health information management practices Familiarity with EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms Strong understanding of HIPAA regulations and confidentiality standards in healthcare settings Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry accuracy (10 key typing) Bilingual abilities are a plus to serve diverse patient populations Exceptional customer service skills with the ability to handle multi-line phone systems professionally Experience in medical documentation review, insurance processing, and clinic administration is desirable This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care. The successful candidate will demonstrate professionalism, organizational skills, and a passion for supporting both patients and clinical staff. Pay: $20.00 - $24.00 per hour Benefits: Employee discount Paid time off Work Location: In person
