Dental Front Office Coordinator - Timmons Cosmetic and Implant Dentistry - Ocean Springs, MS

Overview Join our dynamic dental team as a Dental Office Assistant, where your energy and attention to detail will help create a welcoming, efficient environment for patients and staff alike. In this vital role, you will serve as the backbone of daily operations, ensuring smooth patient flow, accurate documentation, and exceptional customer service. Your proactive approach and organizational skills will contribute to delivering outstanding dental care experiences while supporting the administrative functions that keep our clinic running seamlessly. This paid position offers an exciting opportunity to grow your career in a fast-paced, patient-centered setting. Responsibilities Greet patients warmly upon arrival, verify insurance information, and assist with intake procedures to ensure a positive first impression. Manage appointment scheduling using dental practice management software Dentrix; coordinate with clinical staff to optimize daily patient flow. Strong knowledge of dental insurance and billing Verify insurance coverage and benefits through systems like Epic, Meditech, Athenahealth, or other EHR (Electronic Health Record) systems; perform insurance verification and pre-authorizations. Handle medical billing and collections efficiently by processing claims accurately using CPT coding, ICD-10/ICD-9 codes, and ensuring compliance with HIPAA regulations. Maintain precise medical records and documentation review, including patient histories, treatment plans, and care notes within EMR systems such as eClinicalWorks or similar platforms. Support front desk operations by answering multi-line phone systems with professional phone etiquette, managing appointment rescheduling, and providing excellent patient service. Assist with office management duties such as filing dental records, managing medical records requests, and organizing clinic supplies to uphold a tidy and efficient workspace. Conduct insurance verification procedures and explain treatment costs or payment options clearly to patients. Support clinical staff with administrative tasks related to care plans, intake forms, and documentation review to ensure accuracy and completeness. Uphold confidentiality standards in accordance with HIPAA guidelines while managing sensitive health information. Utilize computer skills including Microsoft Office Suite for report generation, data entry, and correspondence to streamline office workflows. Requirements Proven experience in a dental office setting or medical administrative support role; clinic experience highly preferred. Strong knowledge of dental terminology, medical coding (CPT, ICD-10/ICD-9), and health information management practices. Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic, Athenahealth or eClinicalWorks; experience with Medisoft or similar billing software is a plus. Excellent customer service skills paired with professional phone etiquette and effective communication abilities in a bilingual capacity is desirable. Demonstrated ability to handle medical billing processes including insurance verification, claims submission, follow-up collections, and documentation review. Strong organizational skills with attention to detail in filing, data entry (including 10 key typing), and managing multiple priorities simultaneously. Knowledge of HIPAA compliance standards for safeguarding patient privacy and confidentiality. Computer proficiency in Microsoft Office applications (Word, Excel) along with familiarity with multi-line phone systems. Ability to work efficiently in a fast-paced environment while maintaining a friendly demeanor for patients and team members alike. Prior experience with dental practice management software such as Dentrix or Eaglesoft is highly advantageous. Join us in delivering exceptional dental care by supporting our team’s administrative excellence! This paid position offers an engaging environment where your skills will directly impact patient satisfaction and clinic success while providing opportunities for professional growth in the healthcare field. Job Type: Full-time Pay: $22.00 - $27.00 per hour Work Location: In person

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