Dental Assistant/Receptionist - J B Dental Clinic - Hyattsville, MD

Overview We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing front desk operations, scheduling appointments, and ensuring smooth administrative workflows. This role requires excellent communication skills, proficiency with dental and medical office management systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Receptionist plays a vital role in delivering exceptional patient service while maintaining compliance with healthcare regulations such as HIPAA. Experience with electronic health records (EHR), dental software like Eaglesoft or Dentrix, and familiarity with medical coding are highly valued. Responsibilities Greet patients warmly and professionally, providing excellent patient service Schedule, confirm, and reschedule appointments using EMR systems such as Eaglesoft, Dentrix, or Meditech Verify insurance coverage and perform insurance verification processes Collect payments and handle medical billing using CPT and ICD coding standards Manage patient intake forms, update medical records, and review documentation for accuracy Maintain accurate patient data entry within EMR/EHR systems including Athenahealth or eClinicalWorks Answer multi-line phone systems efficiently while practicing proper phone etiquette Assist with front desk duties such as filing, data entry (10 key typing), and managing multi-tasking office tasks Ensure compliance with HIPAA regulations regarding patient confidentiality and health information management Support administrative tasks related to care plans, medical documentation review, and billing processes Collaborate with clinical staff to ensure seamless clinic operations Experience Prior experience in a dental or medical office environment is preferred, especially in roles involving front desk or administrative support Proficiency with dental practice management software such as Eaglesoft or Dentrix is highly desirable Knowledge of EMR/EHR systems including Epic, Meditech, Athenahealth, or eClinicalWorks is advantageous Familiarity with medical coding (ICD-10/ICD-9), CPT coding, insurance verification, and billing procedures required Strong understanding of medical terminology, health information management, and documentation review processes Bilingual abilities are a plus to serve diverse patient populations Excellent computer skills including Microsoft Office Suite (Word, Excel) are essential Demonstrated customer service skills with professional phone etiquette and clerical experience in a healthcare setting This position offers an engaging environment where your organizational skills and healthcare knowledge will directly contribute to patient satisfaction and clinic efficiency. We value proactive team members committed to maintaining high standards of care and administrative excellence. Pay: $19.00 - $26.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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