Dental Assistant/Receptionist - MARYLAND DENTAL CENTER - Silver Spring, MD

Job Summary We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! In this essential role, you will be the welcoming face of our practice, providing outstanding administrative support and ensuring a smooth patient experience from check-in to check-out. Your energetic approach and attention to detail will help foster a positive environment, streamline operations, and uphold the highest standards of patient care. The ideal candidate is bilingual (preferably Spanish) , highly organized, and possesses strong communication skills to manage scheduling, insurance verification, and medical record management efficiently. Duties Translate for our Hispanic Patients who require translation to our doctors. Greet patients warmly and professionally upon arrival, ensuring a positive first impression. Manage patient check-in and check-out processes with accuracy and efficiency. Schedule appointments using Eaglesoft and coordinating with clinical staff to optimize daily schedules. Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing. Collect payments, process billing, and perform medical collection activities in accordance with HIPAA regulations. Maintain accurate and up-to-date patient records. Review documentation for completeness and accuracy, including treatment plans and care documentation. Answer multi-line phone systems with excellent phone etiquette; address patient inquiries promptly and professionally. Support office management tasks such as filing medical records, managing office supplies, and maintaining a clean front desk area. Verify insurance benefits related to dental procedures and assist patients with understanding their coverage options. Collaborate with clinical staff to ensure smooth clinic operations and effective communication across departments. Uphold confidentiality standards in compliance with HIPAA and other health information management regulations. Skills Proven experience as a Medical or Dental Receptionist with clinic or dental office experience preferred. Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures. Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic, Athenahealth or similar platforms. Proficiency in Microsoft Office Suite (Word, Excel) along with excellent typing skills (including 10-key typing). Ability to navigate multi-line phone systems efficiently while maintaining professional communication standards. Exceptional organizational skills with attention to detail for documentation review and data entry accuracy. Bilingual abilities are a plus to serve diverse patient populations effectively. Strong customer service orientation combined with excellent interpersonal skills to create a welcoming environment for patients. Knowledge of insurance verification processes, Medicare guidelines, dental insurance plans, and health information management practices. Ability to handle sensitive information discreetly while maintaining compliance with HIPAA regulations. Demonstrated ability to work independently as well as part of a team in a fast-paced environment requiring multitasking under pressure. Join our team today! Bring your enthusiasm for healthcare administration into a rewarding role that makes a difference in patients’ lives while advancing your career in the thriving field of dental health services! Job Type: Full-time Pay: $15.00 - $30.00 per hour Expected hours: 20 – 40 per week Benefits: Free parking On-the-job training Paid time off Paid training Work Location: In person

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