front desk dental administrator - Dr Lisa Newell - Silver Spring, MD

Job Summary The Front Desk Agent serves as the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a medical office setting. This role requires a blend of clerical skills and patient interaction, ensuring a smooth and efficient front desk operation. The ideal candidate will be knowledgeable in medical terminology, coding, and various electronic health record (EHR) systems. Duties Greet patients and visitors warmly, ensuring a positive first impression. Manage patient check-in and check-out processes efficiently. Schedule appointments and manage the clinic's calendar using EHR systems such as Epic, Meditech, or eClinicalWorks. Verify insurance information and handle medical billing inquiries. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Conduct intake assessments and assist with care plans as needed. Handle multi-line phone systems to answer inquiries and direct calls appropriately. Perform clerical tasks including filing, typing, and data entry using Microsoft Office applications. Review documentation for accuracy and completeness before submission. Provide administrative support to medical staff as required. Skills Proficient in medical collection practices and coding (CPT, ICD-9, ICD-10). Familiarity with EHR systems such as Athenahealth, Eaglesoft, or Dentrix. Strong understanding of medical terminology and health information management. Excellent customer service skills with a focus on patient satisfaction. Bilingual abilities are a plus to enhance communication with diverse patient populations. Prior experience in a medical office or clinic setting is preferred. Strong computer skills with the ability to navigate various software applications efficiently. Effective phone etiquette and communication skills for interacting with patients and healthcare providers. Attention to detail for accurate documentation review and filing processes. This position is essential for maintaining the operational flow of our medical facility while ensuring that patients receive the highest level of service. If you are passionate about healthcare administration and possess the necessary skills, we encourage you to apply. Job Types: Full-time, Part-time Pay: $20.00 - $24.00 per hour Expected hours: 24 – 34 per week Work Location: In person

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