Dental Receptionist/ Assistant - Bobby Y. Wang DDS - New York, NY

Job Summary We are seeking a dedicated and professional Dental Receptionist/Assistant to join our dynamic dental team. The ideal candidate will possess excellent communication skills, a strong background in dental office operations, and a passion for providing outstanding patient care. In this role, you will serve as the first point of contact for patients, manage appointment scheduling, handle administrative tasks, and support clinical staff to ensure smooth daily operations. Your attention to detail and ability to multitask will contribute significantly to delivering exceptional dental services in a welcoming environment. Duties Greet patients warmly and professionally, ensuring a positive first impression. Schedule appointments accurately using dental practice management software Dentrix. Verify insurance coverage and perform insurance eligibility checks utilizing systems like Epic, Meditech, or Athenahealth. Manage patient records and maintain confidentiality in accordance with HIPAA regulations. Assist with patient intake, including collecting medical histories and updating personal information. Handle phone inquiries with professionalism, providing clear information and scheduling assistance. Process payments, perform medical collections, and manage billing procedures using EMR systems like eClinicalWorks or similar platforms. Support clinical staff with administrative tasks such as filing dental records, reviewing documentation, and preparing care plans. Maintain an organized front desk area and ensure all office supplies are stocked appropriately. Facilitate communication between patients and dental providers to enhance patient experience and satisfaction. Help assistants with sterilization or cleaning and setting up rooms when needed. Skills Proven experience in dental office administration with clinic experience. Proficiency in dental terminology, medical coding (CPT, ICD-9/10), and insurance verification processes. Strong computer skills including familiarity with Dentrix, or similar software; proficiency in Microsoft Office is essential. Knowledge of HIPAA compliance standards and health information management practices. Excellent customer service skills with the ability to handle multi-line phone systems effectively. Ability to perform clerical tasks such as filing, data entry (including 10 key typing), and documentation review efficiently. Strong organizational skills coupled with attention to detail for managing patient records and office workflows. Exceptional communication skills paired with professional phone etiquette to foster positive patient interactions. Join our team to provide compassionate care while supporting the efficient operation of our dental practice through your expertise in administrative support and patient service excellence! Job Type: Full-time Pay: $24.26 - $29.22 per hour Expected hours: 28 per week Benefits: 401(k) 401(k) matching Opportunities for advancement Paid sick time Paid time off Retirement plan Uniform allowance Work Location: In person

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