Dental Practice/Business Coordinator - Sweetpea Smiles - Richmond, TX

As the Dental Practice / Business Coordinator you oversee all administrative, operational, and marketing functions for a busy pediatric dental office. Your mission is to keep the business running smoothly, delight families at every visit, and drive healthy practice growth. This is a full-time, exempt role reporting to the Practice Owner or Regional Manager and based on-site at the practice. Occasional evening or weekend hours may be required for special events. About Sweetpea Smiles Practice Solutions LLC Sweetpea Smiles is a top tier provider of pediatric dental care and a trusted resource to families throughout the communities we serve. We have been around for the past twelve years, and we currently serve through our two (2) locations in the Sugar Land-Richmond area with plans to continue growing. At Sweetpea Smiles our vision is to impact lives beyond dentistry. By creating personable experiences for our patients, we will continue to make Sweetpea Smiles a place where we captivate confidence in young smiles. Description Dental Practice / Business Coordinator Position Snapshot As the Dental Practice / Business Coordinator you oversee all administrative, operational, and marketing functions for a busy pediatric dental office. Your mission is to keep the business running smoothly, delight families at every visit, and drive healthy practice growth. This is a full-time, exempt role reporting to the Practice Owner or Regional Manager and based on-site at the practice. Occasional evening or weekend hours may be required for special events. Key Responsibilities Patient Experience & Office Management – 30 % of time Direct daily scheduling, check-in and check-out, lobby flow, and parent communications. Maintain a child-friendly, safe, and welcoming environment; address concerns quickly. Success metrics: 90 % patient-satisfaction score and 20 % reduction in average wait time. Financial Coordination – 20 % of time Manage insurance verification, claims submission, payment collection, and month-end reporting. Reconcile deposits and monitor accounts receivable. Success metrics: All claims processed within 30 days and accounts > 90 days past due kept below 5 %. Team Leadership & HR Support – 15 % of time Supervise front-desk and administrative colleagues, coordinate onboarding, track licensure / CE, and coach on service standards. Handle scheduling, PTO, and routine performance feedback. Success metrics: Staff retention above 90 % and onboarding completed on schedule. Compliance & Safety Management – 10 % of time Ensure continuous compliance with OSHA, HIPAA, and state dental regulations. Maintain all documentation and prepare the practice for audits or inspections. Success metrics: Zero compliance violations and successful audit outcomes. Marketing & Community Engagement – 15 % of time Plan, execute, and track local marketing campaigns, social-media content, school visits, community events, and referral-partner outreach. Measure return on investment for each initiative. Success metrics: 10 % annual increase in new-patient starts and timely, well-executed events. Practice Growth & Reporting – 10 % of time Compile weekly and monthly KPI dashboards, analyze trends, and recommend process improvements or growth initiatives to leadership. Success metrics: Accurate, on-time reports that lead to measurable operational gains. Required Qualifications Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field (preferred). Minimum three years of dental office management experience—ideally in a pediatric environment. Proficiency with practice-management software such as Dentrix or Open Dental, plus Microsoft 365 / Google Workspace. Strong knowledge of dental insurance billing and reimbursement processes. Experience managing social-media channels and community outreach. Outstanding leadership, communication, and problem-solving skills. Preferred Skills Certified Dental Office Manager (CDOM) or similar credential. Prior marketing experience in a healthcare or dental setting. Bilingual Spanish / English. Core Competencies Patient-Centered Mind-Set · Leadership & Team Building · Financial Acumen · Compliance Rigor · Marketing & Community Engagement · Efficient Multitasking Work Environment & Physical Demands The role operates in a fast-paced pediatric dental office with periods of high patient volume. Expect frequent standing and walking, routine computer work, and occasional lifting of supplies up to 25 lbs. Compensation & Benefits Compensation is competitive and commensurate with experience, location, and credentials. The package includes eligibility for performance-based bonuses, health / dental / vision insurance, 401(k) match, paid time off and holidays, and robust professional-development support. About Us We are a vibrant pediatric dental practice devoted to creating joyful, healthy smiles. Our culture values kindness, community involvement, and continuous improvement. Join us as our Dental Practice / Business Coordinator to delight young patients and drive sustainable practice success. Ready to make a difference? Apply today!

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