Dental Office Receptionist/Patient Coordinator - Michael Smith DMD, LLC - Belleville, IL

About us Michael Smith DMD, LLC is a small business in Belleville, IL. We are professional, agile and our goal is to provide honest, high quality dental care to members of our community. Our work environment includes: Modern office setting Family friendly work schedule Positive, supportive, friendly work culture PRIMARY RESPONSIBILITIES Responsible for administering the day-to-day activities of the dental reception desk and office, including but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall system. May also be required to assist with general front office duties. SPECIFIC DUTIES Reception Management · Manage day-to-day operations of dental office · Open and close dental office according to office protocol · Review the office for a neat, professional appearance and make necessary changes · Check the daily schedule for accuracy · Answer and respond to telephone calls and text with professionalism Patient Management · Maintain a professional reception area; organize patient education materials, etc. · Greet and welcome patients and visitors to the practice · Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system · Oversee patient relations & handle patient complaints, according to office protocol · Help explain office policy to patients · Confirm the next day’s appointments according to protocol and patient preferences · Make follow-up appointments as needed · Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy · Send welcome letters to new patients. Send thank you cards, or letters to referral sources. Send sympathy or congratulatory cards to patients of the office, as appropriate Records Management · Gather and accurately record insurance information from patients · Record chart entries from phone/text or in-person conversations when appropriate · See that records are stored securely and handled in compliance with HIPAA privacy and security regulations · Assure that every patient’s HIPAA forms and consent forms are signed and up to date. · Accurately file patient information · Arrange patient charts and radiographs for the next day’s appointments · Track cases and referrals to and from other doctors Insurance · Help to update insurance information on all patients at all times · Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor Inventory Management · Monitor inventory and order dental office supplies as needed · Monitor and make sure all dental office equipment is working properly Office Participation · Be an active participant in staff meetings Perform other tasks as assigned by office manager Correspondence · Sort, organize, and distribute mail · Prepare and send out new patient and referral thank-you letters as directed by office manager · Prepare and send out continuing care notices as directed by office manager · Prepare and send out other necessary correspondence as directed by office manager PERSONNEL REQUIREMENTS · High school diploma · Legible handwriting for communications · Knowledge of Dental Software a plus · Office experience desired Interpersonal Requirements · Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community · Effective verbal skills to communicate with patients and staff· Team player · Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)Customer service or patient relations experience · Quick response/accurate data entry· Communicate all concerns to Office Manage At our dental office, we value teamwork, professionalism, and providing exceptional care to our patients. We offer a supportive work environment where you can grow your skills and contribute to the success of our practice. If you are a motivated individual with a passion for customer service and dental care, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience. Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the dental office. Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Dependent health insurance coverage Employee discount Free parking Health insurance On-the-job training Paid orientation Paid time off Paid training Parental leave Retirement plan Uniform allowance Vision insurance Experience: Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred) Work Location: In person

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