Front Office Receptionist (Dental Office) - Dental Dreams Dental Practice - Hemet, CA

Job Title: Front Office Receptionist (Dental Office) Location: Dental Dreams, 1001 E Latham Ave, Suite D, Hemet, CA 92543 Job Type: Full-Time, In-Person About Us: Dental Dreams is a growing dental practice committed to delivering high-quality dental care in a welcoming, organized, and patient-centered environment. We take pride in providing exceptional service while maintaining professionalism, efficiency, and compassion in everything we do. We are currently seeking a Front Office Receptionist who is reliable, personable, and detail-oriented to join our team and serve as the first point of contact for our patients. Position Summary: The Front Office Receptionist plays a key role in ensuring smooth daily operations at the front desk. This position focuses on patient communication, scheduling, front desk coordination, and administrative support . The ideal candidate is friendly, organized, bilingual, and comfortable working in a fast-paced dental environment. Key Responsibilities: 1. Front Desk & Patient Experience Greet patients warmly and professionally upon arrival Manage patient check-in and check-out procedures efficiently Answer incoming phone calls, texts, and emails promptly and courteously Schedule, confirm, and manage patient appointments using Open Dental Maintain an organized and accurate appointment book to optimize provider schedules and minimize patient wait times Communicate office policies, procedures, and general financial information clearly and professionally 2. Administrative Support Maintain accurate, up-to-date patient records while ensuring confidentiality and HIPAA compliance Coordinate patient referrals and follow-ups as needed Assist with general front office organization and daily workflow Support office management with filing, scanning, and data entry Assist with ordering and maintaining inventory of office supplies and dental materials 3. Customer Service & Communication Deliver exceptional customer service with professionalism, empathy, and discretion Communicate effectively with patients regarding appointments, treatment plans, financial options, and office policies Address patient concerns and complaints calmly and appropriately Escalate issues to management when necessary to ensure timely resolution and maintain patient satisfaction Qualifications: Minimum 2–3 years of experience working in a dental office front desk role Bilingual in English and Spanish (required) Proficiency in Open Dental software ; familiarity with DentalXChange preferred Strong communication and interpersonal skills Excellent organizational skills with keen attention to detail Ability to multitask and remain composed in a busy office setting Knowledge of dental terminology and procedures Professional demeanor and strong work ethic Schedule: Monday: 9:00 AM – 5:00 PM Tuesday: 12:00 PM – 6:00 PM Wednesday: 9:00 AM – 5:00 PM Thursday: 12:00 PM – 6:00 PM Friday: 9:00 AM – 5:00 PM 1–2 Saturdays per month: 8:00 AM – 2:00 PM Benefits: Competitive hourly pay based on experience Paid time off and holidays 401(k) plan Flexible scheduling Opportunities for growth and professional development How to Apply: Interested candidates are encouraged to submit a resume and brief cover letter outlining their relevant experience. Email applications to: emsardentaldreams@gmail.com Subject line: Front Office Receptionist Application – Dental Dreams Dental Dreams is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and respectful workplace. Join our team and contribute to a practice that values excellence, compassion, and community. We look forward to meeting you! Pay: $19.50 - $21.00 per hour Expected hours: 30 – 40 per week Benefits: 401(k) Flexible schedule Paid time off Experience: ICD-10: 3 years (Required) Ability to Commute: Hemet, CA 92543 (Required) Ability to Relocate: Hemet, CA 92543: Relocate before starting work (Required) Work Location: In person

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