Dental Front Desk Coordinator - saugus dental center - Saugus, MA

Job Summary We are seeking a dynamic and detail-oriented Dental Front Desk Coordinator to join our vibrant dental team! In this pivotal role, you will be the welcoming face of our practice, ensuring smooth daily operations while delivering exceptional patient service. Your energetic approach and organizational skills will help create a positive environment for patients and staff alike. You will manage appointment scheduling, insurance verification, medical and dental recordkeeping, and facilitate effective communication between patients and clinical staff. This position offers an exciting opportunity to utilize your administrative expertise in a fast-paced, patient-focused setting dedicated to quality care and customer satisfaction. Duties Greet patients warmly upon arrival and assist with check-in procedures using dental practice management software such as Dentrix or Eaglesoft Schedule, reschedule, and confirm patient appointments efficiently to optimize clinic flow Verify insurance coverage, perform insurance authorizations, and handle billing inquiries using systems like Epic, Meditech, or Athenahealth Collect payments, process co-pays, and manage medical collections with accuracy and professionalism Maintain accurate medical and dental records in compliance with HIPAA regulations and ensure proper documentation review Facilitate communication between patients, providers, and insurance companies via multi-line phone systems while demonstrating excellent phone etiquette Manage office supplies, file patient records systematically, and support overall office management tasks including data entry with high typing accuracy (10 key typing) Assist in intake procedures for new patients by collecting medical history forms and updating electronic health record (EHR) systems such as eClinicalWorks or Meditech Support the clinical team by coordinating care plans, reviewing documentation, and ensuring all medical coding (CPT, ICD-9/10) is accurate for billing purposes Handle inquiries related to Medicare, ICD coding updates, HIPAA compliance, and other regulatory requirements with transparency and clarity Requirements Proven experience in a dental or medical office environment with strong familiarity of dental terminology and medical administrative support functions Proficiency in dental practice management software such as Dentrix or Eaglesoft; experience with EMR systems like Epic or Meditech is highly desirable Knowledge of insurance verification processes including Medicare, Medicaid, CPT coding, ICD-9/10 coding standards, and medical billing procedures Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with health information management systems like Athenahealth or eClinicalWorks Strong organizational skills with the ability to multitask efficiently in a busy clinic setting while maintaining attention to detail Exceptional customer service skills paired with professional phone etiquette and clear communication abilities Bilingual abilities are a plus to serve diverse patient populations effectively Ability to handle sensitive patient information in compliance with HIPAA regulations confidently Prior clinic experience or dental office experience is preferred; hospital or healthcare setting experience is advantageous Join us in creating a welcoming environment where patients feel cared for from their first contact! This paid position offers an engaging opportunity to develop your administrative expertise within a supportive team dedicated to excellence in dental care. Job Type: Full-time Pay: From $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Paid time off Work Location: In person

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