Permanent Dental Receptionist / Front Desk Job in Lowell, MA
Job Overview We are seeking a dedicated and detail-oriented Dental Assistant/Receptionist to join our busy dental practice. This dual role requires a professional who can efficiently manage patient interactions at the front desk while supporting clinical operations. The ideal candidate will possess strong medical administrative skills, familiarity with dental and medical terminology, and experience working with electronic health records (EHR) systems. Bilingual abilities and clinic experience are highly valued to ensure excellent patient service and smooth office management. Duties Greet patients warmly and manage patient check-in/check-out processes using systems like Eaglesoft, Dentrix, or Meditech Verify insurance coverage, perform insurance verification, and handle billing and collections using medical billing software Schedule appointments accurately utilizing medical scheduling software and multi-line phone systems Maintain and update patient records in EMR/EHR systems such as Epic, Athenahealth, or eClinicalWorks Assist with patient intake, including collecting medical history and updating documentation review processes Support clinical staff by preparing treatment rooms, sterilizing equipment, and assisting during procedures as needed Manage front desk responsibilities including phone etiquette, filing, data entry (10 key typing), and general clerical tasks Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality Perform administrative duties such as office management, documentation review, and handling care plans * Qualifications Prior experience in a dental or medical office environment is preferred; dental clinic experience is highly desirable Proficiency with dental practice management software such as Eaglesoft or Dentrix; Strong computer skills including Microsoft Office Suite (Word, Excel) and data entry capabilities (10 key typing) Excellent customer service skills with professional phone etiquette and patient service orientation Ability to handle administrative tasks efficiently while maintaining attention to detail in documentation review and insurance verification processes Bilingual abilities are preferred to serve diverse patient populations effectively Experience with HIPAA compliance standards and medical billing procedures is essential Strong organizational skills combined with clerical experience in a healthcare setting will ensure success in this role Join our team to provide exceptional patient care while supporting the efficient operation of our dental practice. We value professionalism, attention to detail, and a compassionate approach to patient service. Pay: $22.38 - $32.36 per hour Expected hours: 40.0 per week Work Location: In person
