Dental Front Office Manager - Tenino Family Dental - Tenino, WA

Tenino Family Dental – Tenino, WA Dental Front Office Manager / Admin Supervisor Practice Overview Tenino Family Dental is a warm, community-based dental practice deeply rooted in serving families with care, friendliness, and integrity. We believe in building long-term relationships and supporting the oral health of our neighbors in Tenino and the surrounding area. Our team values collaboration, respect, and a welcoming environment for both patients and staff. We’re committed to quality dentistry, continuous learning, and making a positive difference in our community. Who We’re Looking For We are seeking a highly skilled, hands-on Dental Front Office Manager to lead our administrative and operational systems. This role oversees the full non-clinical team including scheduling, insurance, billing, and patient service functions, and is accountable for practice performance metrics, workflow consistency, and regulatory compliance. If you are confident in dental operations, strong in leadership, and able to drive efficiency while protecting the patient experience, this is a meaningful leadership opportunity where your expertise will directly impact the health, culture, and long-term success of the practice. Key Responsibilities Leadership & Team Development Lead the daily flow of the practice, including administrative huddles, communication, and KPI monitoring. Coach, mentor, and hold team members accountable to scheduling accuracy, patient communication standards, and workflow expectations. Foster a positive, collaborative environment focused on five-star patient care, clarity, and reliability. Partner with the lead dentist and clinical team to maintain smooth handoffs, consistent communication, and aligned priorities. Insurance, Billing & Financial Systems Oversee insurance verification, claim submission, appeals, and follow-up to ensure accuracy and timeliness. Manage accounts receivable and collections processes with empathy and professionalism. Audit adjustments, ledgers, and financial data to maintain integrity and transparency. Track revenue cycle performance and provide insights to the lead dentist. Scheduling & Patient Experience Manage scheduling templates to support patient access, production stability, and chair utilization. Ensure all front-office interactions meet expected patient-experience standards. Support team communication, problem-solving, and service recovery when needed. Monitor reappointment, new patient conversion, same-day treatment acceptance, and call response expectations. Operational Systems & Compliance Maintain OSHA, HIPAA, infection-control, and regulatory compliance for administrative functions. Oversee supply ordering, vendor coordination, equipment service scheduling, and facility upkeep. Ensure policies, procedures, and standard operating guidelines remain accurate and followed consistently. Collaborate with ownership to refine systems that improve efficiency, profitability, and patient satisfaction. Recruitment, Training & HR Responsibilities Manage recruitment, interviewing, and onboarding of all team members. Develop training pathways and ensure staff understand performance standards, workflows, and practice expectations. Conduct performance evaluations, coaching conversations, and corrective-action processes when necessary. Support payroll coordination, benefits questions, and staff incentive programs. Maintain a professional, confidential, and supportive environment that promotes team engagement and retention. Key Performance Indicators (KPIs) Collections ≥ 95% of production AR > 60 days ≤ 10% Same-day collections ≥ 90% New patient conversion ≥ 85% Reappointment rate ≥ 95% Insurance claims > 30 days ≤ 5% Qualifications Minimum 5 years of dental administrative or leadership experience Strong proficiency in practice management software - Dentrix Ascend and PracticeWorks Deep understanding of insurance, AR, billing, and patient collections Proven ability to lead with positivity, fairness, and accountability Excellent communication, attention to detail, and follow-through Ability to problem-solve, multitask, and manage deadlines in a dynamic environment Reports To Management Team / Dentist Schedule Full-Time: 40 hours per week, Monday–Thursday Compensation Transparency Pay Range: $33-38/hour DOE; Non-Exempt Full Time Benefits: o 401K match, Medical 80/20 o Dental o Vacation time and sick time o Designated paid holidays o Monthly bonus based upon achieving production thresholds o Continuing education opportunities Equal Opportunity Employer Tenino Family Dental is an equal opportunity employer and is committed to creating an inclusive and respectful workplace. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability, genetic information, or any other status protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. Pay: $33.00 - $38.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Work Location: In person

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