Dental Front Office & Insurance Coordinator (2+ yrs) – 4-Day Week (Mon–Thu) - Falls Lake Dental - Raleigh, NC

About the role Falls Lake Dental is hiring an experienced Dental Front Office & Insurance Coordinator to create redundancy and consistency in our front office. This role is ideal for someone who can run the front smoothly (phones, check-in/out, scheduling) and also understands dental insurance workflows (verification, claims, EOBs). We are a busy general dentistry practice with high standards for organization, communication, and patient experience. Schedule Full-time, Monday–Thursday . No Fridays, evenings, or weekends. What you’ll do Answer phones professionally, schedule patients, convert new patient calls, manage confirmations/reactivation Check-in/check-out, collect copays/deductibles, explain patient portions clearly Verify insurance eligibility/benefits and document clean notes (deductible/max/coinsurance/frequency) Submit claims, monitor status, post EOBs, follow up on missing info/denials as needed Support AR follow-up using a tracker/worklist (organized documentation is required) Communicate with patients and referring offices by phone/email with strong customer service Non-negotiables (please don’t apply without these) 2+ years dental front office experience in general dentistry Hands-on experience with insurance verification + claims + EOB posting (not just “exposure”) Comfortable discussing financials and collecting at time of service Practice management software experience (Open Dental preferred, others acceptable) Reliable, organized, and able to work independently when needed What success looks like Phones handled correctly, schedule protected, patients feel cared for Accurate insurance notes/estimates with fewer surprises Claims/EOBs posted cleanly and follow-through is consistent The office runs smoothly even when one team member is out How to apply Resume required. Please answer the application questions—applications without answers may not be reviewed. Job Type: Full-time Pay: $23.00 - $26.00 per hour Expected hours: 32 – 36 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Paid time off Profit sharing Uniform allowance Application Question(s): How many years of dental front office experience (general dentistry)? (0–1 / 2–3 / 4–6 / 7+) Which have you personally done? verification / breakdowns / pre-auth / claim submission / EOB posting / denial follow-up / AR follow-up? List all that apply. Which dental practice management software have you used? Please list (ex: Open Dental, Dentrix, Eaglesoft, Curve) and your approximate time in each. Have you personally submitted claims AND posted EOBs in a general dentistry office?” (Yes/No) In 2–3 sentences, explain deductible vs annual maximum vs coinsurance (in your own words). Are you comfortable collecting at time of service and discussing patient portion? (Yes/No) Work Location: In person

Read More