Dental Front Office Receptionist - Teeth R Us Children's Dentistry - Diamond Bar, CA

Job Summary We are seeking an Chinese/English bilingual and detail-oriented Dental Front Office Receptionist to join our dynamic dental team. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clerical duties. Responsibilities Greet patients warmly and professionally, creating a positive first impression Schedule appointments efficiently using dental practice management software Dentrix Verify insurance coverage and perform insurance eligibility checks Collect and process payments, Create patient's treatment plan and cost estimates Manage patient records and documentation review in compliance with HIPAA regulations Answer multi-line phone systems promptly with excellent phone etiquette, directing calls appropriately Confirm patient appointments, send reminders, and handle rescheduling as needed Maintain organized filing of dental records and office documentation Support office management tasks including data entry, typing, and use of Microsoft Office tools Speak English / Chinese Requirements Prior experience in a dental or medical front office setting is highly preferred, including familiarity with dental terminology Familiarity with dental practice management software such as Eaglesoft or Dentrix is preferred Knowledge of HIPAA compliance standards Excellent customer service skills with the ability to communicate clearly and professionally in person and over the phone Bilingual abilities to serve diverse patient populations effectively Experience with insurance verification, billing, intake procedures, and care plan coordination is desirable Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment Strong organizational skills including filing, documentation review, and health information management High school diploma or equivalent required; additional certifications related to medical administrative support are advantageous Join us to be part of a friendly team dedicated to providing outstanding patient care while supporting the smooth operation of our dental practice. Your enthusiasm for helping others combined with your organizational expertise will make a meaningful difference every day! Job Type: Full-time Pay: $19.00 - $23.00 per hour Expected hours: 40 per week Benefits: Paid time off Work Location: In person

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