Dental Front Office & Treatment Coordinator - Merit Dental - Cypress, CA

Own the patient journey from first call to completed treatment: schedule management, treatment plan presentation, insurance verification, claims submission, EOB posting, and follow-up —using Curve Dental as the primary system. Responsibilities Front desk & schedule Answer phones, convert new patient calls, schedule and confirm appointments, manage reactivation/waitlist. Check-in/check-out; collect copays/deductibles; communicate patient portion clearly. Treatment coordination Present treatment plans and financial options; coordinate next steps with clinical team. Insurance, claims, and A/R Verify eligibility/benefits and document clean notes (deductible, annual max, coinsurance, frequency). Submit claims, track status, post EOBs/ERAs, and follow up on missing info/denials. Maintain an A/R follow-up tracker/worklist and drive closure on outstanding balances. Required qualifications (tighten to get the right candidate) 2+ years dental front office experience in general dentistry. Hands-on insurance workflow experience: verification + claims submission + EOB posting Curve Dental experience (required or “strongly preferred” depending on your market). Comfortable discussing finances and collecting at time of service. Strong understanding of PPO plans, CDT codes, and EOB interpretation. Preferred Bilingual Spanish/English. Experience building SOPs, managing trackers, and improving schedule fill + claims aging. Pay: $20.00 - $25.00 per hour Expected hours: 20.0 – 30.0 per week Work Location: In person

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