Dental Office Front Desk - Turner Dental - Abilene, TX

Overview We are seeking a dedicated and detail-oriented Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing patient interactions, and ensuring the smooth operation of the front desk in a dental office setting. This role requires strong communication skills, proficiency in various software systems, and a solid understanding of dental terminology and billing practices. Responsibilities Greet and assist patients upon arrival, ensuring a welcoming atmosphere. Manage multi-line phone systems, responding to inquiries and scheduling appointments efficiently. Verify insurance information and handle insurance verification processes. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Utilize EMR systems for patient data management. Assist with clerical tasks including filing, typing, and data entry using Microsoft Office applications. Ensure the front desk area is organized and well-maintained. Experience Previous experience in a dental office or clinic setting is preferred. Familiarity with dental terminology and coding practices is essential. Bilingual candidates are encouraged to apply to enhance patient communication. Proficiency in using EHR systems and other healthcare software (e.g., Eaglesoft, Dentrix) is highly desirable. Strong computer skills with the ability to navigate various software applications efficiently. Excellent phone etiquette and customer service skills are crucial for this role. Experience with intake processes and dental administrative support will be advantageous. Join our team as a Front Desk Agent where you will play a vital role in providing excellent patient care while contributing to the efficient operation of our facility. Your expertise in dental administration will help us maintain high standards of service and support for our patients. Job Type: Full-time Benefits: 401(k) 401(k) matching Health insurance Life insurance Paid sick time Paid time off Referral program Uniform allowance Work Location: In person

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