Dental Front Office Coordinator - Alter Dental Group - Miami, FL

Job Summary We are a private, patient-focused dental practice looking for a strong front desk professional who can lead daily front office operations, handle insurance, scheduling, and patient communication. This role requires excellent communication skills, proficiency with dental and medical software systems, and a strong understanding of healthcare documentation and billing processes. Bilingual abilities are needed to serve our diverse patient community effectively. Responsibilities Greet patients warmly and provide exceptional front desk customer service Schedule and confirm patient appointments using EMR systems such as Eaglesoft, Dentrix. Verify insurance coverage and benefits Collect payments, process dental billing, and manage accounts receivable Maintain accurate patient records in compliance with HIPAA regulations Manage multi-line phone systems with professional phone etiquette Assist with intake procedures and patient check-in/out processes Perform administrative tasks such as filing, data entry (10 key typing), and document review Support office management tasks including inventory management and office organization Ensure compliance with health information management standards Experience Prior clinic or dental office experience preferred, especially in a front desk or administrative support role Experience working with EMR/EHR systems like Eaglesoft, Dentrix, or similar platforms is highly desirable Knowledge of dental terminology, dental coding and insurance verification processes is essential Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and familiarity with multi-line phone systems Excellent communication skills with a focus on patient service and phone etiquette Bilingual abilities to serve diverse patient populations are advantageous This position offers an opportunity to be an integral part of a dedicated dental team committed to providing exceptional patient care through efficient administrative support. Job Type: Full-time Pay: $24.00 - $28.00 per hour Expected hours: 32 – 36 per week Benefits: Dental insurance Employee discount Paid time off Application Question(s): Are you comfortable verifying dental insurance, submitting claims, and following up on unpaid claims? Have you managed scheduling for a busy dental office, including hygiene recall? Experience: Dental office front Desk: 2 years (Required) Dental Software Eaglesoft or Dentrix: 2 years (Required) Explaining Treatment plans and financial responsibilities: 2 years (Required) Language: English (Required) Spanish (Preferred) Work Location: In person

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