Orthodontic Front Desk Associate-Peninsula - Hampton Roads Pediatric Dentistry - Gloucester, VA

Our Mission: At Prime Orthodontics, we specialize in creating healthy, confident smiles for patients of all ages. Our expert team is committed to providing personalized, state-of-the-art care in a comfortable and friendly environment. We endeavor to help our patients achieve the smile they've always dreamed of! General Info: We are currently looking for an energetic, motivated and EXPERIENCED Front Desk Receptionist to join our teams! This position performs a variety of customer service/patient care duties while promoting quality dental care for patients, and a safe environment for all. Job Duties: Greet patients and parents in person and over the phone Provide exceptional customer service/patient care to patients and their families Verify against the schedule that the correct patient is being checked in/out Ask for new patient paperwork and necessary information from patients/parents Schedule appointments for patients Answer telephone calls, check messages, return telephone calls Fax/Email correspondence to referring offices, parents, etc. Collect monies for copays, patient portion of bill, etc. Run daily reports and balance end of day Process outgoing mail and distribute incoming mail General housekeeping – pick up the trash, clean reception area, keep administrative areas clean Other administrative duties as requested by doctor or management PHYSICAL REQUIREMENTS: Must be able to meet the physical requirements and demands of an active position, including but not limited to: Extended duration of standing, walking, stooping, bending and sitting Adequate hearing to perform daily work Must be able to adjust physically and emotionally to a spontaneous, fast-paced and sometimes hectic environment Required Skills & Experience: Prior Orthodontic Front Desk experience REQUIRED (minimum 1 yr, can be for other medical practices) Possess professional attitude and exceptional relationship/communication skills Ability to work well with people of all ages Ability to maintain outgoing, friendly attitude even under pressure Ability to work with interruptions and to manage multiple priorities Ability to write clearly, concisely, logically and legibly Basic knowledge of computer and dental software Ability to complete tasks within allotted time frame Ability to satisfactorily perform essential duties of position Required Technology: Prior knowledge of/experience with dental software Experience working with computers Knowledge of/experience with 10-key calculator Experience working with telephones & fax machines Preferred Skills & Experience: Dentrix software experience is a strong plus! 1-3 years prior administrative experience 1-3 years prior customer service/patient care experience, especially for an orthodontic office Job Type: Full-time Pay: $15.00 - $19.00 per hour Benefits: 401(k) matching Health insurance Paid time off Vision insurance Work Location: In person

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