State-of-the-art dental office seeking Treatment Coordinator / Office Manager in Avondale, AZ

Our dental practice is seeking an exceptional Treatment Coordinator/ Office Manager to join our team of healthcare professionals.

PLEASE EMAIL YOUR RESUME TO: desertlakedental@gmail.com 

SUBJECT: TREATMENT COORDINATOR/ OFFICE MANAGER POSITION

Position Summary

The Dental Treatment Coordinator/ Office Manager is responsible for overseeing daily front- office operations while ensuring patients clearly understand and accept recommended dental treatment. This role combines leadership, financial coordination, and patient communication to support practice growth, efficiency, and exceptional patient care.

Role Requirements

• Minimum 2-3 years of dental front-office and management experience (Office Manager & Treatment Coordinator)
• Strong knowledge of dental procedures, insurance and billing
• Experience in treatment presentation and case acceptance
• Excellent communication, leadership and organization skills
• Ability to multitask 
• Proficient in Dentrix
• Experience with PPO insurances
• Knowledge of CareCredit and Cherry
• Bilingual (Spanish)

Responsibilities

Treament Coordination-

• Present treatment plans clearly and confidently to patients
• Explain procedures, benefits, alternatives and timelines
• Review insurance benefits, estimated costs, and patient financial responsibility
• Coordinate financial arrangements, payment plans. and third-party financing
• Follow up on unscheduled treatment and maintain high case acceptance rates
• Communicate effectively with clinical team regarding treatment sequencing

Office Management-

• Oversee daily front-office operations and workflow
• Manage scheduling, confirmations, and patient flow efficiency
• Supervise front desk staff and support team development
• Handle patient concerns professionally and resolve conflicts
• Maintain office protocols, systems and standard operating procedures
• Monitor accounts receivable and production/collection goals
• Verify insurance, submit claims, and manage follow-ups
• Review Insurance Aging Reports
• Order office supplies
• Create a welcoming, professional patient experience
• Build trust and rapport with patients and families
• Manage patient correspondence.
• Support marketing and patient retention initiatives