Orthodontic Front Office Operations & Patient Experience Coordinator - Green Lake Orthodontics - Seattle, WA

You You are a rare breed. You’re warm, professional, and you genuinely love making people feel welcome. You aren't just looking for a job to "clock in" at; you’re looking for a family-like work environment and a business to help grow. You have fire in your belly, a sharp eye for detail, and the grace to handle a busy front desk without losing your cool. But here’s the kicker: you’re also the person who sees a bottleneck in a process and can’t rest until it’s smoothed out. You’re naturally curious, a bit of a data nerd, and you actually enjoy digging into reports to see what the numbers are telling you. Us Green Lake Orthodontics is not your average orthodontic office. We are a high-end, "jewel-box" practice located right across the street from Green Lake. We pride ourselves on three things: providing an incredible patient experience, doing world-class clinical work, and having a blast while we do it. Our team is small, elite, and highly collaborative. (Check us out on Instagram to see the vibe). The Job This is a unique, hybrid role designed for someone who wants to wear multiple hats and have a real influence on how the practice runs. The Front: You’ll be the warm and welcoming "face" of GLO. You’ll greet patients, manage the phone calls, answer emails, and ensure the lobby feels like a five-star hotel. The Back: When the lobby is quiet, you’re diving into the engine room. You’ll be assisting with back-office operations, running payments, coordinating insurance, pulling reports, tracking KPIs, and finding ways to improve the business. The Mission: We need a problem-solver. Whether it’s optimizing the schedule or helping us keep tabs on accounts receivable or past due insurance payments, you are the person who says, "I’ll handle it." Requirements Experience in a professional office or customer-facing setting (Medical/Dental experience is a plus, but not a dealbreaker—we hire for attitude and train for skill). High Proficiency with Tech: If Excel or data entry scares you, this isn't the role for you. We use MACs and our office is fully digitized and our patients utilize different forms of virtual treatment options. The "GLO" Factor: You’re a cultural fit—fun, hardworking, and obsessed with excellence. Ability to work 4 days a week (approx. 32–40 hours); 3 patient days and 1 admin day which could be worked from home. More hours are available as needed Benefits We pay top of market because we want the best. We believe the right people should be rewarded for the value they bring. Subsidized Healthcare 401K Matching Program Paid Time Off Performance-based bonuses (We want you to have skin in the game!) Food is provided Uniform is provided Free parking Interested? If you think you’re the "Unicorn" we’re looking for, send us an email with your resume and a brief cover letter. In your letter, tell us: Why you’d make Green Lake Orthodontics a better place. What superpower would you pick if you could pick any? One example of a time you saw a problem and fixed it without being asked. We can't wait to meet you! Job Type: Full-time Pay: $27.75 - $38.00 per hour Expected hours: 32 – 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person

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