Dental Patient Care Coordinator - Copper Canyon Family Dentistry - Albuquerque, NM

DENTAL OFFICE FRONT DESK PATIENT CARE COORDINATOR Pay: $20.82 - $25.07 per hour Job description: JOB DESCRIPTION Accomplishes office objectives by communicating with patients regarding scheduling, treatment, payment, and other patients’ issues; coordinating with benefit plans; maintaining appearance and order of dental office; managing office financial transactions using practice management software; manages payment from parties. JOB DUTIES Reception Management: - Open and close dental office according to office protocol - Maintain a professional reception area/office - Check the daily schedule for accuracy and provide schedule/routing sheets to dental team - Answer and respond to telephone calls with professionalism - Review supplies for reception and provide order to office manager - Maintain petty cash Patient Management: - Greet and welcome patients and visitors to the practice - Check in/check out patients according to office protocol, verifying and updating health information and demographic data, present informed consents, and new patient forms per office protocol - Complying with HIPAA guidelines and related patient communication per office protocol - Manage recall and inactive patient system using Eaglesoft per office protocol - Manage schedule effectively by confirming upcoming appointments, filling in schedule of no show or cancellation appointment times, and scheduling patients according to office protocol - Following up on patients to ensure they are comfortable following invasive procedures - Collect payments from patients - Present and fabricate treatment plans for patients and arrange payment plans Records Management: - Gather and accurately record dental, medical, and insurance information from patients in compliance with HIPAA - Manage and update patient information (charts, xrays, etc.) - Track cases and referrals to and from other doctors - Enter in patient communication notes for legal and administrative purposes Insurance: - Maintain up to date information regarding patients’ insurance information - Submit treatment plans for predetermination of benefits - Create and process dental claims/predeterminations - Organize supporting materials for claim forms, such as radiographs or written narratives - Re-evaluate and resubmit rejected claims - Assist in the resolution of problems with third party payers (overdue payments, secondary companies, etc.) - Update office manager on any changes to billing process - Manage coverage book and fee schedule updates Billing: - Post payments received each day - Contact and collect from patients with unpaid balances and calculate tax accordingly - Manage PCI compliance schedule Accounting: - End of Day reports and reconciliation per office protocol - End of Month reports and reconciliation per office protocol - Create and send statements per office protocol - Arrange payment plans per office protocol - Ensure assignments of credits/payments applied appropriately Communications: - Customer service, acting as liaison between practice and patient and benefits entity - Follow up with non-responsive patients to provide further information as necessary - Record minutes from meetings - Manage communication between patients and the office whether it is through social media, Revenuewell, voicemail, email, and any other communication modalities - Coordinate and send the following: new patient and referral thank you notes, other correspondence as directed by the dentist, manage Revenuewell and report to office manager Office Participation: - Be an active participant in team meetings - Perform other tasks as assigned by the dentist EMPLOYEE QUALITIES Good interpersonal skills, excellent communications and copywriting skills, team player, well-organized and detail oriented, works well under pressure and with tight deadlines, good multitasker, demonstrates accuracy in spelling and basic math, problem solver Job Type: Full-time Benefits: 401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Paid time off Retirement plan Work Location: In person Job Type: Full-time Pay: $20.82 - $25.07 per hour Expected hours: 36 per week Benefits: 401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Paid time off Retirement plan Work Location: In person

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