Orthodontic Treatment Coordinator - Frazier Orthodontics - Simpsonville, SC

Frazier Orthodontics is growing! We’re looking for a confident, warm, and highly organized Orthodontic Treatment Coordinator to join our boutique orthodontic practice in the Simpsonville/Five Forks area. This is a key, high-responsibility role in the patient journey. You’ll be one of the first people new patients meet, setting the tone for their entire experience. The Treatment Coordinator guides patients from their first visit through treatment acceptance and follow-up, ensuring an exceptional experience, strong communication, and consistent care. Who We Are: At Frazier Orthodontics , our mission is simple: to serve others, take exceptional care of our patients, and be positive role models in our community. We are a fun, upbeat, and supportive team that also holds high standards for professionalism, accountability, and patient care. We believe work should be something you enjoy every day. What This Role Requires: Ownership of the New Patient and Pre-Treatment experience , including preparation, follow-up, and communication Confidence presenting orthodontic treatment plans and financial options Consistent follow-up with Pending and Observation patients—this role does not stop when the patient leaves the office Daily attention to schedules to ensure new patient and observation appointments are filled Strong organization and time management in a fast-paced clinical environment Willingness to jump in where needed to support patient flow and the team This role is ideal for someone who enjoys being busy, takes pride in follow-through, and finds purpose in helping patients move forward with care. Key Responsibilities: Calling and confirming new patient appointments Giving office tours and helping patients feel at ease Reviewing patient information and preparing for consultations Presenting treatment plans and financial options clearly and confidently Completing all paperwork when patients are ready to start treatment Following up with patients who are not ready to start yet (Pending patients) Managing our observation program and maintaining ongoing patient communication Writing and emailing post-consultation letters to patients and referring dentists Assisting with phones and front office coverage as needed Reviewing schedules and helping keep new patient and observation appointments filled Supporting internal and external marketing events and campaigns Office Standards & Team Support: Maintain a clean, professional, and welcoming environment throughout the office Support front office flow by greeting and assisting patients as needed What We’re Looking For: Warm, upbeat personality with strong communication skills Confident, organized, and detail-oriented Strong follow-through and comfort managing ongoing patient communication Proactive, dependable, and team-focused Comfortable multitasking in a fast-paced, positive environment Dental or orthodontic experience preferred; training available for the right person Perks of Joining Our Team: Fun, supportive, and welcoming office culture Full-time position (32 hours per week) Great work-life balance Competitive pay Brand-new, beautiful office in a convenient location PTO and holiday pay Opportunities for personal and professional growth A team that genuinely enjoys working together Important Note for Applicants: This is not a passive or purely front-desk role. It is a hands-on, patient-facing position that requires consistency, follow-through, and daily engagement. For someone who enjoys responsibility and making a meaningful impact, this role can be deeply fulfilling. Job Type: Full-time Pay: $16.00 - $23.00 per hour Expected hours: 32 per week Benefits: Employee discount Paid time off Professional development assistance Application Question(s): This role is fast-paced and requires managing multiple patient appointments, follow-up calls, and ongoing communication daily. Are you comfortable working in a busy environment with multiple priorities at once? A key part of this role is tracking patients who aren’t ready to start treatment and following up consistently. Do you have experience or comfort with managing ongoing tasks to completion? You will be presenting treatment plans and financial options directly to patients and parents. Are you confident speaking clearly and professionally in these situations? This is a full-time role (32 hours/week) with responsibilities that require consistent engagement and follow-through. Are you able to commit to this schedule and the responsibilities described? Work Location: In person

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