Dental Front Office Team Member/New Patient Coordinator - Asheville Periodontics - Asheville, NC

Location: Asheville, North Carolina About Us: Asheville Periodontics is a leading periodontal practice in Asheville, North Carolina, dedicated to providing exceptional care to our patients. Led by Dr. Susanna Goggin, our team is committed to improving oral health, enhancing smiles, and ensuring a positive patient experience. Job Summary: We are seeking a friendly, organized, and customer-focused Dental Front Office Team Member to join our team. The ideal candidate will be the first point of contact for our patients, creating a warm and welcoming atmosphere in our practice. As New Patient Coordinator, this individual would manage all incoming referrals making certain that patients have appropriate referral information, radiographs and new patient paperwork. This position plays a crucial role in ensuring the efficient operation of our front desk and contributing to the overall success of our practice. Key Responsibilities: Patient Reception: Greet patients with a warm and friendly demeanor, ensuring a positive first impression. Scheduling: Manage appointment scheduling, confirmations, and rescheduling as needed to optimize our practice's daily schedule. Patient Communication: Effectively communicate with patients regarding appointment reminders, insurance information, and any necessary pre-appointment instructions. Referral Communication: Effectively communicate with our referring doctors and practices to ensure seamless collaboration and excellent patient care. Follow up with patients to make certain all needed information is obtained prior to their first appointment. Office: Keep the front desk area clean and organized, ensuring a welcoming and professional environment. Patient Experience: Focus on delivering excellent customer service and addressing patient questions and concerns in a timely and empathetic manner. Team Collaboration: Work collaboratively with other team members to ensure seamless patient care and practice operations. Qualifications: Previous experience in a dental front office is required. (Dentrix software) Strong interpersonal and communication skills. Exceptional customer service and professionalism. Proficiency Dentrix with dental software is a plus. Detail-oriented and well-organized. Ability to multitask and handle a fast-paced front desk environment. Knowledge of dental terminology and insurance procedures is an advantage. High school diploma or equivalent. Benefits: Competitive salary with 401k contribution matching Health benefits plan Paid time off Opportunities for professional growth and development A supportive and collaborative team environment Making a positive impact on patients' oral health and well-being How to Apply: Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience to drgoggin@ashevilleperiodontics.com. Please include "New Patient Coordinator" in the email subject line. At Asheville Periodontics, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. If you are a motivated individual with excellent customer service skills and a passion for patient care, we invite you to join our team and contribute to our mission of providing outstanding periodontal care in Asheville, NC. Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits: Dental insurance Life insurance Vision insurance Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Work Location: In person

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