Dental Office Front Desk Receptionist - Palm Creek Dental Care - Dacula, GA

The Dental Front Desk Receptionist is responsible for managing the front office operations, delivering excellent customer service, and supporting both patients and the clinical team. This role is essential to creating a positive patient experience from the first phone call to the final checkout. Key Responsibilities Patient Experience & Communication Greet patients warmly and professionally in person and over the phone Schedule, confirm, and manage appointments efficiently Answer questions regarding services, office policies, and basic insurance information Handle patient check-in and check-out processes Address patient concerns and help resolve issues promptly and courteously Administrative & Office Duties Maintain accurate patient records in the practice management software Verify patient information, insurance eligibility, and benefits Collect copays, payments, and post charges Balance daily schedules and assist with filling openings Maintain a clean, organized, and welcoming front office area Insurance & Financial Coordination Assist with insurance verification and basic benefit breakdowns Submit claims and track outstanding accounts (as applicable) Communicate treatment estimates and payment policies clearly Coordinate with the back office to ensure smooth patient flow Team Support Work closely with dentists, hygienists, and assistants to optimize the daily schedule Participate in team meetings and contribute to office efficiency and morale Pay: $19.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Disability insurance Employee discount Free parking Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance Work Location: In person

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