Seeeking a sophisticated and professional Front Office Manager/ Practice Coordinator for a quality focused, private dental office in Seal Beach, CA.

Seeking a Front Office Lead/Practice Coordinator

We are a privately owned, quality focused, fee for service, boutique dental practice in Seal Beach seeking an exceptional Front Office Manager/ Practice Coordinator to lead and elevate our patient experience and administrative operations. This role is ideal for a sophisticated professional who thrives in a refined clinical environment, values excellence, and takes ownership of both patient relationships and practice performance.

Our practice is built on trust, personalized care, and long-term patient relationships. The Front Office Manager/Practice Coordinator plays a central role in ensuring every patient interaction reflects these values while supporting strong production, collections, and operational consistency. 

Position Overview

The Front Office Lead/ Practice Coordinator is responsible for overseeing all front office operations, serving as the primary point of contact for patients, and acting as a key liaison between the clinical team and the business side of the practice. This individual combines high-level customer service with strong organizational, financial, and communication skills. Additionally, this individual will work in concert with existing treatment and insurance coordinators to support strong operational and financial performance.

Key Responsibilities Include:

Patient Experience and Reception

- Create a welcoming, polished, and calm patient experience from first contact through post-treatment follow-up
- Professionally manage phone calls, emails, and in-person interactions with warmth, clarity, and discretion
- Anticipate patient needs and proactively address questions or concerns
- Handle sensitive conversations regarding treatment, finances, and insurance with confidence and empathy

Scheduling and Practice Flow

- Build and maintain a productive, well-balanced schedule that supports provider efficiency and patient convenience
- Coordinate schedules across doctors, hygienists, and operatories
- Manage same-day changes, cancellations, and no-shows to protect production goals
- Ensure optimal use of chair time and support smooth daily operations

Coordination with Treatment and Financial Teams

-Work closely with the Treatment Coordinator to support case flow, continuity of care, and follow-up
-Partner with the Insurance/Financial Coordinator to ensure accurate insurance verification and financial clarity
-Reinforce treatment and financial conversations as needed to support patient confidence and trust
-Maintain high-level awareness of treatment progress and outstanding financial matters
-Follow up on unpaid claims and resolve discrepancies efficiently
-Educate patients on insurance coverage while setting clear expectations

Billing, Collections, and Financial Oversight

- Support collections and accounts receivable through leadership, monitoring, and patient communication
- Review key metrics related to production, collections, and scheduling efficiency
- Identify trends or issues and communicate insights to practice leadership
- Balance financial responsibility with a refined, patient-centered experience

Problem Solving and Proactive Management

- Identify potential issues before they escalate, including scheduling gaps, insurance delays, or patient concerns
- Resolve complications calmly and efficiently with minimal disruption to the practice
- Serve as a trusted point of contact for both patients and team members
- Maintain organized, accurate records and documentation

Leadership and Team Collaboration

- Set the tone for professionalism, discretion, and excellence at the front desk
- Collaborate closely with doctors, hygienists, assistants, and leadership
- Support training, onboarding, and adherence to front office protocols
- Uphold practice standards and contribute to a positive, cohesive team culture

Qualifications and Experience

- Minimum of 2-3 years of experience in dental or medical front office or practice management
- Proven experience in high-end or quality-focused dental or medical practices preferred
- Strong knowledge of dental insurance, billing, and claims processes
- Experience with dental practice management software
- Excellent verbal and written communication skills
- High level of professionalism, emotional intelligence, and attention to detail
- Ability to manage multiple priorities while maintaining composure
- Discretion and respect for patient confidentiality

The following personal attributes are highly desired:

- Polished, articulate, and patient-focused
- Proactive, organized, and solutions-oriented
- Confident yet approachable demeanor
- Strong sense of ownership and accountability
- Comfortable handling financial discussions with clarity and grace
- Values teamwork, consistency, and continuous improvement

What We Offer

- A supportive, respectful, and collaborative work environment
- Opportunity to play a meaningful role in a high-quality, patient-centered practice
- Highly competitive compensation commensurate with experience
- Paid time off and benefits including participation in company sponsored 401K plan with competitive match.
- Long-term growth opportunity within a privately owned boutique practice

How to Apply

Qualified candidates are invited to submit a resume and a brief cover letter describing their experience and why they are interested in joining a high-end, quality-focused dental practice.

This role is designed for a front office professional who takes pride in their work, understands the nuance of a boutique practice, and is motivated to deliver a refined, consistent, and exceptional patient experience every day.